Emerging Store Manager

Walgreens•Pasadena, TX

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. This role leads and develops store team members, including hiring, training, scheduling, coaching, performance management, and discipline. It oversees customer experience, store operations, cash management, inventory, maintenance, safety, compliance, and business performance. The Emerging Store Manager may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and must obtain and maintain a valid pharmacy technician license if required by the state. The role requires successful completion of the Store Manager learning and development program and assigned training, as well as ongoing self-development. The position requires a flexible schedule that may include extended days, evenings, and weekends. The candidate must be willing to accept promotion to Store Manager if offered, potentially requiring relocation, and must be able to transfer to other Walgreens retail assets in the same hiring Area. The stated salary range is $47,000–$72,000. The offered salary within that range depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits are referenced at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy operations.
Qualified applicants with arrest and conviction records will be considered.

Nice To Haves

External candidates with business majors.
Prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, schedule, lead, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time-off requests, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze inventory trends; and develop corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; create action plans and use operating statements and key performance indicators to improve business results.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and career-development support; manage team member discipline and recommend performance actions, including termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans to improve team and individual effectiveness.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures follow company policy and applicable laws.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.