Emerging Store Manager

Walgreens•Niles, IL

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on the overall operation of the Pharmacy and Retail Store. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps improve sales and profitability while ensuring proper merchandising and protection of store assets. The position leads store team members, including recruitment, hiring, training, performance management, and discipline. It is responsible for customer experience, store operations, inventory, cash management, safety, compliance, and business performance. The Emerging Store Manager also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and completes the Store Manager learning and development program and other assigned training.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates, designated hitters, and store team members; manage front-end operations and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Recruit, hire, train, coach, mentor, and manage team members’ performance and discipline; participate in hiring decisions and maintain staffing and future-leader pipelines.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and coach teams to improve customer service across the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain team coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to make fact-based decisions, create action plans, and monitor store performance and improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Set team responsibilities, goals, and expectations; observe performance, provide feedback and recognition, develop performance plans, and recommend discipline or termination when appropriate.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate with team members through one-on-one discussions and group meetings, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.