Emerging Store Manager

Walgreens•Stockton, CA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens Pharmacy and Retail Store to achieve company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager, assumes responsibility for all store activities when the Store Manager is absent, and helps improve merchandising, asset protection, sales, and profitability. The position leads store team members through recruitment, hiring, scheduling, training, coaching, performance management, and discipline. It is accountable for customer experience and service metrics, store operations, cash management, inventory, safety, regulatory compliance, and business performance. The role analyzes financial and performance data, develops action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager must complete the Store Manager learning and development program and other assigned training, maintain a valid pharmacy technician license when required by the state, and be willing to work a flexible schedule that includes extended days, evenings, and weekends. The role also requires willingness to accept a Store Manager promotion if offered, potentially involving relocation, and to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date if placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

Bachelor’s degree.
For external candidates, a business major.
For external candidates, prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team member recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and coach teams to improve customer service.
Monitor customer service and develop improvement plans for both the front end and pharmacy; promote resolutions that meet or exceed customer expectations.
Assign and delegate daily activities; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions, follow-up, and monitoring of operational impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and coach team members on standard procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide training, mentoring, coaching, and support for team members’ career development; manage performance, set expectations and goals, provide feedback, and recognize contributions.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance plans, constructive discipline, and Performance Improvement Plans.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.