Emergency Services Technician-Fontana Urgent Care

Loma Linda University Health • Fontana, CA

1d

About The Position

The Emergency Services Technician (EST) serves in a combination role in a fast-paced, freestanding urgent care department operating under the LLUCH license. Under the supervision of a registered nurse, nurse practitioner, and physician, the EST performs duties as a Patient Care Assistant (PCA), Registration staff member, and Unit Secretary (US). The role requires flexibility to accept changing assignments and duties at the beginning of and throughout the shift, including registration, unit secretary, and patient care assignments.

The EST provides direct and indirect, age-specific, developmentally appropriate patient care as directed, and seeks clarification of duties when needed. The role uses interpersonal skills to support customer satisfaction, excellent service, and safe patient care, and contributes to a caring, cooperative work environment for a culturally diverse workforce and patient population. Other duties may be assigned as needed.

Requirements

• High school diploma or equivalent.
• Successful completion of a basic arrhythmia and recognition course.
• Completion of an approved Certified Nursing Assistant (CNA) program or completion of School of Nursing fundamentals; completion of an Emergency Medical Technician program may be considered in lieu of a CNA program.
• Demonstrated competency in fundamentals of patient care and knowledge of the scope of practice for unlicensed healthcare team members.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use a computer, printer, and software programs necessary for the position, such as Word, Outlook, and the organization’s electronic medical record.
• Ability to troubleshoot patient care equipment and perform basic non-licensed patient care activities.
• Ability to comprehend and follow instructions; communicate positively, effectively, and professionally; collaborate; accept direction; think critically; use good judgment; and work independently with minimal supervision.
• Ability to be assertive and consistent in following and enforcing policies, and to work calmly and respond courteously under pressure.
• Ability to perform basic math functions, compose written material, manage multiple assignments, organize and prioritize workload, problem solve, recall information accurately, and pay close attention to detail.
• Ability to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and by telephone and identify workplace and patient-care sounds; see adequately to read computer screens, medical records, and written documents; and discern temperature variances through touch.
• Basic Life Support (BLS) certification issued by the American Heart Association.

Nice To Haves

• Minimum of six months of experience as a paramedic transport provider, telemetry technician, unit secretary, or patient care assistant.
• Spanish language skills.
• Certified Nursing Assistant (CNA) or Certified Emergency Medical Technician (EMT) certification.

Responsibilities

• Perform Patient Care Assistant, Registration staff, and Unit Secretary duties as assigned under the supervision of a registered nurse, nurse practitioner, and physician.
• Accept changing assignments and job duties at the beginning of and throughout the shift.
• Provide direct and indirect, age-specific, developmentally appropriate patient care as directed.
• Seek information and clarification about duties throughout the shift as necessary.
• Use interpersonal skills to support customer satisfaction, excellent customer service, and safe patient care.
• Contribute to a caring and cooperative work environment among a culturally diverse workforce and patient population.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED