Emergency Services Dispatcher

Headquarters, Air Force Reserve Command•Youngstown, OH

About The Position

Provides emergency 911 call-taking and dispatching services, assesses emergencies, and deploys appropriate response forces using established matrices and checklists. Performs Emergency Medical Dispatch (EMD) services for callers with medical emergencies. Maintains emergency maps, checklists, charts, and automated mapping programs used during search-and-rescue and hazardous-materials operations. Prepares and maintains reports and records for emergency responses, including Department of Defense Incident Reports and local database management reports, using appropriate response codes and categories in accordance with published guidelines. This is a mission-essential position performing a mission-critical function that must continue uninterrupted during emergencies and through resumption of normal operations. The dispatcher must report to the duty station as scheduled regardless of weather or base closure, and may need to stay beyond the scheduled shift until an emergency has ended or a qualified dispatcher provides relief. The position requires an alternate work schedule that includes weekends and holidays, recurrent proficiency training, participation in exercises, and maintaining effective working relationships with supervisors, coworkers, and on- and off-base agencies. The dispatcher must remain calm and resourceful during emergencies and communicate accurate information. The incumbent must obtain International Fire Service Accreditation Congress Telecommunicator II certification when the course becomes available, and obtain and maintain EMD and CPR certifications within one year of employment. The position also requires the ability to obtain and maintain a Secret security clearance and is subject to initial and periodic short-notice drug testing as a Testing Designated Position under the Air Force Civilian Drug Demand Reduction Program.

Requirements

U.S. citizenship is required.
Males must be registered for Selective Service.
At least one year of specialized experience at the next lower grade, GS-05, or equivalent is required.
Specialized experience includes knowledge of emergency dispatch systems, emergency call assessment, and dispatching appropriate personnel and equipment.
Specialized experience includes knowledge of installation emergency services, including fire, security forces, explosive ordnance disposal, and ambulance functions.
Specialized experience includes knowledge of installation missions, organizations, emergency-service functions, communications networks, and personnel.
Specialized experience includes the ability to communicate effectively under stress and provide clear lifesaving or hazard-abatement instructions.
Specialized experience includes knowledge of office automation software and standard office equipment.
Merit promotion applicants must meet the applicable federal time-in-grade requirement; one year at GS-05 is required for GS-06.
Knowledge of communications operations and basic computer operations, including word processing and data retrieval and entry.
Knowledge of emergency apparatus locations and availability, and the apparatus and equipment needed for emergencies.
Ability to communicate orally and in writing with a calm and stable demeanor in emergency situations.
Ability to work independently without immediate supervision.
Must obtain International Fire Service Accreditation Congress Telecommunicator II certification when the course becomes available.
Must obtain EMD and CPR certifications within one year of employment and maintain them.
Must be able to obtain and maintain a Secret security clearance.
Must pass initial and periodic short-notice drug testing.
Must work an alternate schedule that includes weekends and holidays.
Must perform critical services regardless of weather conditions or base closure and may be required to stay past scheduled hours until properly relieved.
Must participate in recurrent proficiency training and exercises.

Responsibilities

Receive and assess emergency 911 calls and dispatch appropriate response forces according to established matrices and checklists.
Provide Emergency Medical Dispatch services to callers with medical emergencies.
Maintain emergency maps, checklists, charts, and automated mapping programs used for search-and-rescue and hazardous-materials operations.
Prepare and maintain emergency-response records, including DoD Incident Reports and local database management reports, using appropriate response codes and categories.
Participate in exercises by relaying accurate information.
Complete recurrent proficiency training as directed.
Maintain effective working relationships with supervisors, coworkers, and on- and off-base agencies.
Report to the duty station as scheduled during severe weather or base closure, and remain on duty when necessary until an emergency has ended or properly relieved by a qualified dispatcher.