Emergency Services Dispatcher I

Sheriff's Office•Oakland, CA

2d•Onsite

About The Position

This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II.

Requirements

Equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts) (Experience must have included public contact).
Equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.
Equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).
Equivalent of one year of general clerical experience that involved public contact.
Normal hearing in each ear.
Ability to type 40 words per minute.
A thorough background investigation will be made of all prospective candidates including a psychological exam.

Nice To Haves

Knowledge of the highways, main streets, major buildings and geography of Alameda County.
Knowledge of simple record keeping.
Ability to read, write and alphabetize.
Ability to follow written and oral instructions.
Ability to retain oral information.
Ability to speak clearly and concisely in a well-modulated voice.
Ability to learn statutes, rules and regulations applicable to communications.
Ability to learn to dispatch public safety equipment in an effective manner.
Ability to deal tactfully with the public.
Ability to react with sound judgment under stress and emergency situations while doing several tasks simultaneously.
Ability to learn to operate electronic data terminals.
Ability to listen and clarify incoming calls to extract pertinent information.
Ability to write detailed reports.
Ability to condense a message into a clear written passage.

Responsibilities

Receive on-the-job training.
Qualify for appointment to the next higher class of Emergency Services Dispatcher II after satisfactory completion of the training period.
Operate two-way radio and telephone communications equipment.
Dispatch public safety equipment in an effective manner.
Deal tactfully with the public.
React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
Operate electronic data terminals.
Listen and clarify incoming calls to extract pertinent information.
Write detailed reports.
Condense a message into a clear written passage.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g., At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g., theme parks, cell phone, etc.)
Child Care Resources
1st United Credit Union