Emergency Services Dispatcher (Oa)

Headquarters, Air Force Reserve Command • March AFB, CA

4d • Onsite

About The Position

The primary purpose of this position is to provide emergency police, fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. This role involves providing 911-call taking and communication services, maintaining effective communications with field units, and monitoring the status and availability of response units. The dispatcher will also prepare and maintain reports and records related to emergency responses, and maintain various maps, checklists, and charts, including automated programs. Key duties include operating and maintaining telephones, automated data processing equipment (ADPE), printers, recorders, facsimile equipment, and other devices installed in the Emergency Communications Center.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecommunicator Level I and II and Hazardous Materials Awareness.
• Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.
• May be required to respond on off-duty time during a conflagration, or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher.
• Must be resourceful and alert to adequately perform duties.
• Must be able to obtain and maintain a secret security clearance.
• Requires wearing a prescribed uniform and maintaining a professional appearance.
• The incumbent must have the ability to type a minimum of 40 words per minimum.
• Works in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies.
• Is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times.
• Keeps calm and cool during emergency situations.
• Employee must pass initial and periodic short notice drug testing.
• Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems.
• Examples of specialized experience includes knowledge of the communications equipment, alarm equipment and systems and the radio usage and procedures.
• Position is required to have extensive knowledge of vehicle dispatching procedures, resources capabilities, as well as detailed geographic knowledge of the jurisdiction served.
• Knowledge of the Computer Aided Dispatching (CAD) system for emergency 911 calls and responds with the appropriate personnel and equipment, i.e., police, fire, ambulance, Medevac, rescue or hazardous materials units.
• Knowledge of the Emergency Medical Dispatch (EMD) system.
• Knowledge of fire protection and prevention theories, techniques and practices relative to various types of emergencies, hazardous material situations and medical emergencies.
• Knowledge of basic computer operations to include word processing, retrieval and input of data.
• Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand.
• Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
• Skill in operating emergency dispatch communications equipment.
• Ability to work independently without immediate supervision.
• Ability to maintain good working relations; to communicate orally and in writing; to lift and carry light loads.
• Ability to prioritize, multi-task and organize work.
• Ability to read maps which reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control.

Nice To Haves

• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement.
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period. Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Responsibilities

• Provides emergency 911-call taking and communication services.
• Maintains effective communications with field units and monitors status and availability of response units.
• Prepares and maintains reports and records relating to emergency responses.
• Maintains maps, checklists and charts, including automated programs.
• Operates and maintains telephones, automated data processing equipment (ADPE), printers, recorders, facsimile equipment, and other devices installed in the Emergency Communications Center.
• Must participate in exercises by relaying accurate information.
• Must participate in recurrent proficiency training, as directed.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree