Emergency Medical Dispatcher

Global Medical Response • St Louis, MO

3d • Onsite

About The Position

The AMR St. Louis Emergency Communications Center is one of the largest private EMD Communications Centers in the country serving multiple states in the midwest. Call volume includes interfacility requests from hospitals and nursing homes as well as emergency requests from private callers and 911 municipalities. We serve as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide pre-arrival instructions to patients. An Emergency Medical Dispatcher is an emergency medical professional who is responsible for receiving, recording, and managing requests for ambulance assistance. The Emergency Medical Dispatcher will process requests to transport medically ill and traumatically injured patients in emergency and non-emergency situations. The Emergency Medical Dispatcher must quickly and accurately collect all necessary information to deploy appropriate emergency resources. Eligible candidates will be hired on as a full-time employee and compensated for all completed training time. Candidates will complete all classroom training and live training as scheduled. This training includes scenario-based skill development designed to prepare them for work in the Communications Center. The Communications Academy provides the internationally recognized Emergency Medical Dispatch (EMD) training and certification, CPR certification, and training on all necessary non-emergency intake skills and standards.

Requirements

• Be at least 18 years old
• Have proof of a HS diploma or GED
• Successfully complete computer-aided pre-interview test
• Ability to clearly communicate via telephone and radio
• Ability to listen, talk, and type simultaneously

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch (EMD) as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care
• Allocates EMS resources based on approved protocols and established processes
• Maintain a high level of expertise in the use of the computer aided dispatching (CAD) system
• Responsible for complete and accurate data entry for all service requests
• Knowledge of Company and Departmental policies, operating procedures, and protocols
• Participate in and complete all continuing education as outlined by the department
• Must be able to function effectively in a potentially stressful environment
• Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
• Ability to utilize maps to identify locations as it relates to transport requests and crew safety
• Monitor multiple radio channels to maintain contact with local agencies
• Ability to prioritize multiple tasks while demonstrating a high level of professionalism
• Must maintain a high-level of customer service while also communicating effectively with persons in difficult, life-threatening and other emergency situations
• Ability to understand basic computer applications
• Must be able to work weekends and holidays on scheduled rotation
• Other duties as assigned by the department

Benefits

• Full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
• Paid time off (PTO)
• Time and a half for holidays worked
• Opportunity to transfer to other AMR locations nationwide
• $150 attendance bonus every 60 days if an employee has not accumulated any attendance points over that period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED