Airport Emergency Dispatcher

Memphis-Shelby County Airport Authority

9d • $32 • Onsite

About The Position

Under moderate supervision, responsible for continuous monitoring of emergency and non-emergency radio frequencies, systems including closed circuit television, access control, alarm, and Computer-Aided Dispatch (CAD) as well as dispatching police and non-police personnel in response to any incidents.

Requirements

• Associate Degree/equivalent.
• Three (3) years of experience in an Airport environment, Emergency Service Dispatching, or equivalent combination of experience and education.
• Knowledge of Microsoft Office Applications (Outlook, Word, Excel, PowerPoint).
• Strong organizational, time management, human relations, written and verbal communication skills.

Nice To Haves

• Airport Certified Employee (ACE) Security, and/or Certified Member (C.M.) designation preferred.
• Must obtain National Crime Information Center (NCIC) certification within six (6) months of employment.

Responsibilities

• Operates Airport Communication Center telephone, radio equipment, paging system, and emergency notification system to monitor emergency communications and dispatch fire, police, and operations.
• Monitors all activity in airport buildings and airport grounds using closed circuit television. Uses an access control system to monitor secure access within the airport and to Aircraft Operating Areas (AOA). Maintains situational awareness of airfield conditions and emergency situations to responds to questions from designated staff.
• Assists in adherence to regulatory compliance of Federal Aviation Regulations (FAR) Part 139 including record-keeping requirements, Transportation Safety Regulations (TSR) 1540 and 1542. Assists Airport Operations with issuance of Notice to Airman (NOTAMs)
• Responds and prioritizes calls of a routine and emergency nature, including calls involving life threatening situations. Maintains an assuring and calming approach at all times, as well as communicating accurately and effectively with public, airport tenants, contractors, and all other airport related personnel. Determines appropriate personnel and resources to dispatch to incidents.
• Maintains critical documentation for emergency operation procedures. Coordinates irregular operations, airport emergencies, or diversions with Airport Operation. Notifies supervisor of critical situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree