Emergency Medical Dispatcher job

Apply for the Emergency Medical Dispatcher job•Aurora, CO

2d•Onsite

About The Position

Metro Care Ambulance is seeking two Emergency Medical Dispatchers for their non-911 communications center. This role is ideal for individuals who thrive in a fast-paced environment, possess strong keyboard and multi-tasking skills, are good listeners, and can remain calm in stressful situations. The company emphasizes community, growth, and a healthy work-life balance, driven by family values. As a growing agency, Metro Care Ambulance values employee feedback and aims to foster a spirit of care for both patients and employees. The Communications Officer answers calls for assistance from health facilities, private residences, and hospitals in the Denver Metro and surrounding areas, using an internal system to dispatch resources. Responsibilities include determining the nature of calls, dispatching resources, taking payments over the phone, and supporting the Communications Operations Center. This dynamic role offers opportunities for growth within the in-house Communications Center, with a chance to be involved in developing and maintaining the center's operations. The position is located at 11111 E Mississippi Ave suite 163, Aurora Co 80012.

Requirements

Valid driver's license with clean driving record
Maintaining a Driver License for at least 1 year
AHA CPR Card (required within 90 days of Employment)
High School Diploma or Equivalent
At Least 18 years of age
Type accurately at a speed necessary for successful job performance.
Ability to Read, Write and Speak English
Perform multiple-simultaneous tasks on demand.
Operate a variety of communication equipment (i.e radio consoles, telephone and computer systems)
Ability to use a computer, smart phone, tablet and other smart devices.
Submit to Criminal Background Check conducted by CBI
Submit to Drug Test upon hire and randomized drug testing throughout employment

Nice To Haves

6 Months of experienced training in the medical field.

Responsibilities

Maintain a clean and professional appearance in line with company uniform standards.
Prompt attendance consistent with scheduled hours.
Work collaboratively and in a professional manner with all allied health and public safety personnel.
Receive, prioritize and evaluate emergent and non-emergent calls for service. (Non-911)
Maintaining communication with emergency personnel via radio, mobile data terminal, phone, pager and in person.
Utilize current Emergency Medical Dispatching (EMD) protocols to provide interim assistance to caller until EMS arrives.
May be called upon to train new dispatch staff, monitor performance, provide instruction, prepare training evaluations and prepare weekly goals.
Deliver work product and services with responsiveness, courtesy and tact in personal interactions with customers, agency employees and staff.