Emergency Medical Services Dispatcher

Global Medical Response•Stone Mountain, GA

5d•Onsite

About The Position

AMR is hiring Emergency Medical Services (EMS) Dispatchers for a full-time, 6 PM-6 AM California Rotation shift in Dekalb County, Georgia. The role involves responding to emergency and non-emergency calls for ambulance and transportation services, assigning and routing transportation requests, and ensuring clear communication to provide quality support and care. The company emphasizes its core behaviors: keep care at the center, raise your hand, seek to understand, find a way together, and be accountable.

Requirements

High school diploma or equivalent (GED)
Some work experience, preferably in dispatch or routing calls in customer service
EMD Certification

Nice To Haves

Demonstrate organization, multitasking, and time management skills.

Responsibilities

Monitor and respond to calls and emails using established call handling time and leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
Use appropriate methods to schedule, assign, review, and route transportation requests.
Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
Effectively communicate trip data including confirmations, routing time, issues, and performance.
Work collaboratively and in a professional manner with all allied health and public safety personnel, as well as coworkers.