Medical Emergency Dispatcher

RWD Consulting•Bethesda, MD

4d•Onsite

About The Position

This position provides emergency communication reception and dispatching services. The Medical Emergency Dispatcher determines the nature of the emergency, the appropriate response, and dispatches the correct emergency team. They maintain constant liaison with the scene of the emergency and other involved agencies until the incident is terminated. During multiple emergencies, the dispatcher uses independent judgment to prioritize calls and determine appropriate response levels. They monitor various emergency radios, provide information to senior officials, and conduct follow-up inquiries. The role also involves coordinating with military and civilian agencies, conducting daily pager tests, and maintaining communication equipment. A detailed activity log of all significant events, emergencies, processes, and notifications is maintained, ensuring accuracy and a clear picture of dispatch center activities. The dispatcher also maintains maps, checklists, online data logs, and charts, and operates various communication equipment including telephones, radios, and automated data processing equipment. They refer non-emergency callers to appropriate agencies, relay messages, operate the Hospital Code Alarm system, and prepare incident reports for the database management system. Statistical data is provided to supervisors, and emergency response data is compiled and entered into local reporting systems.

Requirements

Knowledge of standardized computer operations.
Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation.
Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship.
Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams.
Ability to analyze information given over the telephone in emergency situations.
Ability to communicate and interact orally with a variety of individuals in emergency situations.

Responsibilities

Provides emergency communication reception and dispatching services.
Determines the nature of the emergency in accordance with established guidelines.
Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
Uses independent judgment to determine which calls need immediate attention during periods of multiple emergencies.
Prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
Monitors various emergency radios including police, fire, and mutual aid frequencies.
Provides information to senior officials as requested.
Conducts follow-up inquiries to track action being taken within the hospital.
Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.
Conducts daily pager tests at required intervals, ensuring proper response times.
In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment.
Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center.
Maintains an electronic daily activity log of all activities according to locally established protocols.
Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center.
Maintains maps, checklists, online data logs, and charts.
Maintains checklists and is fully proficient in the use of these checklists during emergency operations.
Provides input to the supervisor regarding maintenance and updating of checklists.
Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel.
Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center.
Monitors radio and telephone communications with police, fire, and hospital units during emergencies.
Refers non-emergency callers to appropriate agencies as needed.
Receives, relays, and transfers phone calls and documents messages.
Operates Hospital Code Alarm system.
Receives and processes all significant information received in accordance with established protocols.
Operates WRNMMC paging system to make announcements.
Prepares and maintains reports and records relating to emergency responses.
Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines.
Provides statistical data to supervisors.
Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems.