Emergency Services Dispatcher I - Fresno Police Department -City of Fresno
About The Position
The Fresno Police Department is seeking energetic, organized, and dependable individuals to answer incoming calls with an emphasis on high-quality customer service. New employees receive training in answering and evaluating emergency police, fire, and medical service calls, and in operating a multichannel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. The position also involves performing record checks for officers in the field, keeping records of available police units, and responding to requests. The position reports to the Emergency Services Communications Supervisor. An Emergency Services Dispatcher I may, at management's discretion within the first 18 months of employment, be flexed to Emergency Services Dispatcher II, with a monthly salary range of $5,809–$6,974. Flexing depends on successful completion of the Dispatcher Training Program and Police Department certification that the employee can perform Dispatcher II duties. Candidates must pass the applicable examination and, if certified to the Police Department for consideration, successfully complete a CVSA and/or polygraph test, an extensive background investigation, and a department interview before a conditional offer. A conditional offer is subject to passing a medical examination, including drug and alcohol testing.
Requirements
- Possession of a high school diploma or equivalent GED completion.
- At least one year of work experience.
- Ability to operate radio communications equipment.
- Ability to type at a speed necessary for timely completion of assigned duties.
- Pass the job-related written examination to qualify for the eligible list.
- Successfully complete the required background investigation, CVSA and/or polygraph test, department interview, and medical examination, including drug and alcohol testing, when applicable.
Responsibilities
- Answer incoming calls with an emphasis on high-quality customer service.
- Answer and evaluate emergency police, fire, and medical service calls.
- Operate a multichannel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.
- Perform record checks for officers in the field.
- Maintain records of all available police units.
- Respond to requests.
Benefits
- City contributions toward monthly PPO medical, dental, and vision insurance premiums for employees and dependents.
- Flexible spending account for health and dependent-care expenses.
- Voluntary 457 deferred compensation plan.
- Vacation leave accrual of 8–14.66 hours per month based on years of service.
- Eight hours of sick leave per month, available after 90 days.
- Supplemental sick leave of 40 hours per fiscal year, with an 80-hour lifetime maximum.
- Ten City-observed annual holidays, plus birthdays and two personal days.
- Short-term disability through the California SDI program.
- Bilingual pay premium of $100 per month.
- Health reimbursement arrangement for eligible retirees.
- City of Fresno Retirement Systems benefits, with reciprocity with other California public agencies and vesting after five years of service.
- Optional Deferred Retirement Option Program (DROP), subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
