Emergency Services Dispatcher I - Fresno Police Department -City of Fresno
About The Position
The Fresno Police Department is seeking energetic, organized, and dependable individuals committed to working in a vigorous law enforcement agency. The selected candidate answers inbound calls with an emphasis on high-quality customer service. Incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and in operating a multichannel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include performing record checks for officers in the field, keeping records of available police units, and responding to requests. The position reports to the Emergency Services Communications Supervisor. The candidate must be able to operate radio communications equipment and type at a speed necessary to complete assigned duties promptly. At management's discretion, an Emergency Services Dispatcher I may be flexed to Emergency Services Dispatcher II within the first 18 months of employment. This is contingent on successfully completing the Emergency Services Dispatcher Training Program and receiving Police Department certification of capability to perform Dispatcher II duties.
Requirements
- High school diploma or equivalent GED completion.
- One year of work experience.
- Ability to operate radio communications equipment.
- Ability to type at a speed necessary for timely completion of assigned duties.
- Successfully complete a computer voice stress analyzer (CVSA) and/or polygraph test, an extensive background investigation, and a department interview before a conditional offer of employment.
- Successfully pass a medical examination, including testing for drugs and alcohol, after receiving a conditional offer of employment.
- Achieve a passing score on the job-related online written examination to qualify for the eligible list.
Responsibilities
- Answer inbound calls, emphasizing high-quality customer service.
- Answer and evaluate emergency police, fire, and medical service calls.
- Operate a multichannel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units.
- Perform record checks for officers in the field.
- Keep records of all available police units.
- Respond to requests.
Benefits
- City contributions toward monthly PPO medical, dental, and vision insurance premiums for employees and dependents.
- Flexible spending account for health and dependent-care expenses.
- Voluntary 457 deferred compensation plan.
- Vacation leave accrual of 8 to 14.66 hours per month based on years of service.
- Sick leave of eight hours per month, available after 90 days.
- Supplemental sick leave of 40 hours per fiscal year, with an 80-hour lifetime maximum.
- Ten City-observed annual holidays, birthdays, and two personal days.
- Short-term disability through the California SDI program.
- Bilingual pay premium of $100 per month.
- Health reimbursement arrangement for eligible retirees, using eligible leave balances to reimburse medical insurance and qualified medical expenses tax-free.
- City of Fresno Retirement Systems retirement benefits, with reciprocity with other California public agencies and vesting after five years of service.
- Optional Deferred Retirement Option Program (DROP), subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
