Emergency Services Director - Marketing Outreach
About The Position
Implement4 is conducting a confidential search for an established restoration organization seeking an experienced leader to oversee mitigation and contents operations. The Director will lead operational performance, develop high-performing teams, support business growth, and take direct responsibility for financial results in a fast-paced emergency services environment. The role spans water mitigation, fire restoration, mold remediation, storm response, and contents services, balancing strategic planning with hands-on operational execution. The position is a regional opportunity in the Southeastern United States, with travel as needed and support for emergency or large-loss response. Specific compensation details will be discussed with qualified candidates; compensation is described as competitive executive-level compensation based on experience, leadership capabilities, and demonstrated performance.
Requirements
- At least 7 years of progressive experience in restoration, mitigation, or emergency services operations.
- At least 3 years in a senior operational leadership or multi-location management position.
- Proven experience overseeing water mitigation, fire restoration, and contents operations.
- Strong understanding of restoration job costing, budgets, gross margins, and P&L management.
- Demonstrated ability to lead managers, supervisors, and field production teams.
- Experience developing and implementing standard operating procedures.
- Strong knowledge of insurance restoration workflows and claims processes.
- Experience with Xactimate, XactAnalysis, or comparable restoration management systems.
- IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications.
- Ability to travel as needed and support emergency or large-loss response.
- Valid driver's license and acceptable driving record.
Nice To Haves
- IICRC Master Water Restorer or Master Fire and Smoke Restorer designation.
- Fire and Smoke Restoration Technician (FSRT) certification.
- Contents restoration training or certification.
- Experience overseeing operations across multiple locations.
- Experience scaling production teams or improving underperforming operations.
- OSHA 30 or comparable safety training.
- Experience managing commercial large-loss restoration projects.
- Bilingual English/Spanish communication skills.
Responsibilities
- Direct daily operations across water mitigation, fire restoration, mold remediation, storm response, and contents services.
- Oversee managers, supervisors, and field technicians to ensure efficient project execution.
- Establish operating procedures, quality standards, and performance expectations.
- Improve job scheduling, labor utilization, equipment management, and production efficiency.
- Monitor project progress, resolve operational challenges, and maintain customer satisfaction.
- Coordinate emergency response and large-loss projects, including catastrophe-related resource deployment.
- Own departmental P&L performance, budgets, and operational profitability.
- Monitor gross margins, labor costs, equipment utilization, and job profitability; identify opportunities to improve efficiency and reduce unnecessary expenses.
- Establish and monitor KPIs for revenue, cycle times, gross margins, productivity, and customer satisfaction.
- Develop operational plans with leadership to support revenue and profitability goals.
- Recruit, train, mentor, and develop mitigation and contents leadership teams.
- Set accountability standards, build a culture focused on urgency, professionalism, quality, and profitability, and develop future managers.
- Implement training programs to improve technical knowledge, production consistency, and employee performance.
- Ensure projects follow applicable IICRC standards, industry best practices, OSHA requirements, and safe working practices.
- Maintain job documentation, moisture monitoring, and project file accuracy; conduct quality reviews and implement corrective actions.
- Ensure projects meet customer, insurance carrier, and company requirements.
- Coordinate with business development, estimating, reconstruction, and administrative teams to support revenue growth.
- Maintain professional relationships with insurance carriers, adjusters, property managers, and referral partners.
- Ensure operational capacity supports new business opportunities and improve customer communication and transitions among mitigation, contents, and reconstruction services.
- Identify opportunities to expand services and increase operational capacity.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
