Emergency Room PFAS Supervisor

Yale New Haven Health•Bridgeport, CT

About The Position

The Emergency Room PFAS Supervisor manages staff performing patient-access functions, including pre-registration, registration, verification, referrals and authorizations, and admissions. The role develops and implements solutions to address customer requests and problems while adapting to changing hospital and third-party requirements. It promotes positive interactions with patients, families, third-party representatives, and hospital personnel, and works with patients, families, social agencies, and payors to meet contract requirements and help prevent unnecessary financial loss. The supervisor develops procedures, participates in system improvements, and coordinates workflow and solutions across hospital departments. The position oversees staffing, scheduling, training, performance management, workflow, reporting, and compliance related to admissions, registration, billing, and accounts receivable. It supports staff in resolving process obstacles, maintains current knowledge of computer systems and payor requirements, and helps ensure that patient-access operations are accurate, timely, and effective in a 24/7 environment.

Requirements

Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
Five years of progressive experience in a hospital admitting environment, including registration and strong third-party insurance experience.
At least two years of experience in a managerial role supervising admitting or registration staff.
Strong exposure to customer relations, scheduling, and computerized hospital or medical billing systems.
Managerial skills and demonstrated high-level oral and written communication skills.
PC skills, including knowledge of various software packages and the ability to use a report writer to mine data and produce statistical reports.
Ability to interpret guidelines established by the healthcare industry and managed care companies.

Responsibilities

Manage Access staff work activities to support efficient, thorough, timely, and accurate patient admissions and registration.
Monitor patient and physician satisfaction, identify service-quality improvements, and coordinate pre-admission, admission, and registration processes with departments, clinicians, and medical staff.
Lead employee selection, training, and motivation; make decisions about hiring, termination, discipline, and employment-status changes; conduct performance reviews; and orient new employees.
Manage scheduling and staffing coverage across access areas, post work schedules in a timely manner, and remain available for consultation on problems and emergencies.
Serve as a resource to staff, patients, families, and others regarding concerns or complaints about admissions, registration, billing, and accounts receivable.
Help staff identify obstacles to admission and registration, determine appropriate courses of action, and develop and implement operating procedures.
Develop cross-training processes and provide in-service training to staff and other departments on admissions, registration, and accounts receivable procedures.
Interpret third-party payor regulations and requirements, ensure compliance, and keep staff informed of policy and procedure changes through in-services and procedure manuals.
Ensure accurate and timely preparation and reporting of daily and monthly reports.
Monitor and revise workflows to address pre-receivable issues, evaluate workload and effectiveness, and maintain the integrity of information across computer systems.
Maintain knowledge of current computer systems and participate in departmental and interdisciplinary committees concerning policies, procedures, and system modifications.
Prepare and distribute management reports.
Perform other related duties and projects as required by management.