Emergency Response Team Agent (ERT/DRT) - Flex

Surefox North America•New York, NY

6d•$55 - $60•Onsite

About The Position

Surefox North America Inc. is seeking experienced Emergency Response Team (ERT/DRT) Agents to support protective services operations for a frontier technology company in the New York City area. Agents support high-profile clients, private events, and specialized security assignments, helping maintain a safe and secure environment for clients, guests, and personnel. This flex, ad hoc position has recurring assignments anticipated throughout the year, but hours are not guaranteed. Assignments may be armed or unarmed depending on operational needs, client requirements, and applicable licensing. Agents work under the direction of the assigned Event Lead or Program Manager and must follow client and Surefox policies, procedures, operational plans, and applicable regulations. Scheduling varies and may include days, nights, weekends, and holidays. The stated base rate is $55.00–$60.00 per hour. The role involves surveillance and countersurveillance, early warning and threat detection, incident response, perimeter and access-point monitoring, and coordination with event leadership, client stakeholders, team members, and emergency services. Candidates must meet the stated licensing, training, experience, fitness, and physical agility requirements. Surefox is not offering visa sponsorship for this position.

Requirements

Reside in New York City or within a reasonable commuting distance of assigned locations.
Be available for recurring flex assignments on an ad hoc basis, including nights, weekends, and holidays.
Be at least 21 years old.
Be eligible to work in the United States and legally eligible to possess and carry firearms in New York.
Successfully complete applicable background checks, drug screening, and employment verification requirements, consistent with applicable laws.
Hold a current and valid New York State Department of State Security Guard Registration.
Hold a current and valid NYS Special Armed Guard Registration, or qualify for an applicable statutory exemption, before performing armed duties.
Hold a valid New York State pistol license with appropriate authorization to carry a handgun while performing armed duties in New York City, including applicable NYPD-issued authorization.
Have completed the NYS DCJS-approved 47-Hour Firearms Training Course for Armed Security Guards, or hold an applicable recognized exemption or waiver.
Maintain required annual training, including the 8-Hour Annual In-Service Training Course and 8-Hour Annual Firearms Training Course, unless legally exempt.
Maintain all applicable security registrations, handgun licenses, firearms qualifications, renewals, and training throughout employment.
Pass the Surefox Firearms Evaluation before armed assignment and maintain proficiency under Surefox standards.
Have a high school diploma or equivalent.
Have a valid driver's license.
Hold current CPR, First Aid, and AED certifications, or obtain them before the first assignment.
Have previous experience on a coordinated security team and demonstrate effective communication, adherence to procedures, and ability to operate under designated team leadership.
Demonstrate sound judgment, situational awareness, timely decision-making under pressure, and competence responding to security incidents, disturbances, and medical emergencies.
Have strong interpersonal communication and written reporting skills.
Understand appropriate escalation, de-escalation, and use-of-force principles, including applicable New York State laws.
Maintain a professional demeanor in high-pressure or rapidly evolving situations and work independently as well as within a coordinated team.
Understand and follow written and verbal instructions, operational plans, and emergency response procedures.
Maintain discretion and confidentiality concerning client information, security procedures, and operational activities.
Maintain a professional appearance in accordance with Surefox grooming and appearance standards. No visible face, neck, or hand tattoos while on duty, subject to applicable legal accommodation requirements.
Maintain the physical fitness and operational readiness necessary for emergency response duties.
Successfully complete the Protective Operations Surefox Physical Agility Test (POSPAT), with or without reasonable accommodation, before the scheduled start date. Passing is mandatory; the test is a timed continuous sequence of physical events along a predetermined course.
Meet at least one experience pathway: 3+ years of professional security experience in event security, corporate security, protective services, or a similar operational environment; prior military experience involving security operations, force protection, or other relevant operational responsibilities; prior law enforcement experience involving patrol, emergency response, or tactical operations; or 2+ years of security experience in a high-threat or high-risk environment.
Demonstrate previous experience operating within a coordinated security team.

Nice To Haves

Previous experience providing security for high-profile events, private functions, corporate gatherings, or VIP environments.
Experience as part of an Emergency Response Team (ERT), Quick Reaction Force (QRF), or similar security response element.
Experience conducting surveillance, countersurveillance, threat detection, or behavioral observation.
Prior military service, particularly in combat arms, force protection, or specialized operational roles.
Prior law enforcement experience, including NYPD or other New York law enforcement agencies.
Experience in crowd management, access control, perimeter security, and event emergency response.
Experience managing disruptive individuals and resolving security incidents through effective de-escalation.
Advanced medical training, including EMT, TCCC, TECC, or equivalent.
Experience coordinating with NYPD, FDNY, emergency medical services, and event management personnel.
Strong incident reporting and documentation experience.
Familiarity with New York City, major event venues, transportation systems, and local emergency response resources.
Experience operating in discreet, low-profile security environments.
Additional relevant security certifications, firearms training, or emergency response qualifications.

Responsibilities

Serve on a specialized ERT/DRT supporting high-profile events, private venues, and client security operations.
Maintain a proactive security posture through surveillance, countersurveillance, early warning, and threat detection.
Respond promptly and appropriately to security incidents, disturbances, medical emergencies, and other developing situations.
Monitor exterior perimeters, entrances, exits, and designated areas during guest arrival, event operations, and egress.
Identify, assess, and report suspicious individuals, behaviors, activities, and potential security threats.
Conduct ongoing threat, risk, and vulnerability assessments within assigned areas.
Support the Event Lead in managing security escalations, including the lawful removal of disruptive or unauthorized individuals.
Coordinate with the Event Lead, client contacts, security personnel, and emergency services during incidents, emergencies, and evacuations.
Provide immediate assistance during medical emergencies within the scope of training and certification.
Contact and coordinate with law enforcement, fire departments, and emergency medical services when appropriate.
Maintain awareness of crowd movement, access-control points, emergency exits, and potential vulnerabilities.
Support armed or unarmed security operations according to assignment requirements and applicable licensing.
Maintain a professional, low-profile presence while remaining prepared to respond to emerging threats.
Safeguard client personnel, guests, property, and assets.
Communicate effectively with team members, event leadership, client stakeholders, and supporting personnel.
Prepare accurate and timely incident reports documenting security concerns, suspicious activity, medical emergencies, and other significant events.
Maintain familiarity with venue layouts, emergency procedures, evacuation routes, and local emergency response resources.
Adapt to changing operational conditions, evolving threats, and last-minute assignment requirements.
Maintain physical readiness, professionalism, attentiveness, and appropriate personal appearance.
Follow operational plans, post orders, standard operating procedures, and use-of-force policies, as well as Surefox policies and applicable laws and regulations.
Complete required Surefox training and operational assessments and maintain required registrations, licenses, qualifications, and training.