Emergency Response Agent

Pinkerton•Santa Clara, CA

About The Position

The Emergency Response Agent is assigned to a specific client and provides for the welfare, physical protection, and security of the client’s property, reputation, and personnel while performing armed campus assignments. The role includes protecting campus locations, responding to emergencies, supporting crisis planning, coordinating with first responders, and documenting operational activity. Pinkerton describes its mission as protecting clients through enterprise risk management services and programs tailored to each client, and highlights integrity, vigilance, and excellence as core values.

Requirements

Bachelor’s degree.
At least ten years of armed campus protection and/or law enforcement experience.
Valid California CCW or HR 218 with annual firearms qualification.
Exposed Firearms License.
California Guard Card.
CPR/First Aid certification.
Effective written and verbal communication skills.
Ability to apply independent judgment appropriately during adverse and/or stressful situations.
Ability to interact effectively at all levels and across diverse cultures.
Professional appearance and demeanor.
Concierge-level customer service skills.
Computer knowledge, including Microsoft Office.
Ability to effectively perform all essential functions, with or without reasonable accommodation; a medical evaluation will be conducted as part of the pre-employment hiring process.

Nice To Haves

Tactical medicine training.

Responsibilities

Represent Pinkerton’s core values of integrity, vigilance, and excellence.
Provide armed protection and other security-related functions for the client's campus assignments.
Identify suspicious activity and potential “bad actors” and determine an appropriate course of action.
Deter criminal activity and mitigate liability.
Conduct and document a basic physical security risk assessment of the campus weekly.
Respond to critical situations, fires, and emergencies, providing medical support as necessary.
Liaise and coordinate with first responders to ensure a thorough transfer of situational information.
Deescalate tense situations or individuals, including situations involving armed threats and/or assaults at the client’s campuses.
Participate in crisis planning and recommend solutions.
Complete reporting for daily operations, suspicious activity, incidents, shift logs, pattern-of-life reports, and/or medical treatment.
Operate and maintain protective, operations, and communications equipment, and promptly identify and escalate deficiencies or failures.
Communicate regularly with security program stakeholders.
Perform other duties as assigned.