Emergency Response Team Agent (ERT/DRT) - Flex

Surefox•New York, NY

5d•Onsite

About The Position

Surefox North America Inc. is seeking experienced Emergency Response Team (ERT/DRT) Agents to support protective services operations for a frontier technology company in the New York City area. Agents will provide security for high-profile clients, private events, and specialized assignments, helping maintain a safe and secure environment for clients, guests, and personnel. The work includes surveillance and countersurveillance, early warning and threat detection, incident response, and readiness to address security incidents, disturbances, medical emergencies, and other developing situations inside and outside assigned venues. This is a flex, ad hoc position, with recurring assignments anticipated throughout the year but no guaranteed hours. Assignments may be armed or unarmed depending on operational requirements, client needs, and applicable licensing. Agents work under the direction of the assigned Event Lead or Program Manager and must comply with client and Surefox policies, procedures, and applicable regulations. Scheduling may include days, nights, weekends, and holidays.

Requirements

Reside in New York City or within a reasonable commuting distance of assigned locations.
Be available for recurring ad hoc assignments, including nights, weekends, and holidays.
Be at least 21 years old.
Be eligible to work in the United States and legally eligible to possess and carry firearms in New York.
Successfully complete applicable background checks, drug screening, and employment verification.
Hold current and valid New York State Department of State (NYS DOS) Security Guard Registration.
Hold current and valid NYS Special Armed Guard Registration, or qualify for an applicable statutory exemption, before performing armed duties.
Hold a valid New York State pistol license with appropriate authorization to carry a handgun while performing armed security duties in New York City, including applicable NYPD-issued authorization.
Have completed the NYS DCJS-approved 47-Hour Firearms Training Course for Armed Security Guards, or possess an applicable recognized exemption or waiver.
Maintain required annual training, including the 8-Hour Annual In-Service Training Course and 8-Hour Annual Firearms Training Course, unless legally exempt.
Maintain applicable security registrations, handgun licenses, firearms qualifications, renewals, and training throughout employment.
Successfully complete the Surefox Firearms Evaluation before an armed assignment and maintain proficiency to Surefox standards.
Have a high school diploma or equivalent.
Have a valid driver's license.
Hold current CPR, First Aid, and AED certifications, or obtain them before the first assignment.
Have previous experience on a coordinated security team and be able to communicate effectively, follow procedures, and work under designated team leadership.
Demonstrate sound judgment, situational awareness, and timely decision-making under pressure.
Demonstrate competence responding to security incidents, disturbances, and medical emergencies.
Have strong interpersonal communication and written reporting skills.
Understand appropriate escalation, de-escalation, and use-of-force principles, including applicable New York State laws.
Maintain a professional demeanor in high-pressure or rapidly evolving situations and work independently as well as on a coordinated team.
Understand and follow written and verbal instructions, operational plans, and emergency procedures.
Maintain discretion and confidentiality regarding client information, security procedures, and operational activities.
Meet Surefox grooming and appearance standards; no visible tattoos on the face, neck, or hands while on duty, subject to applicable legal accommodation requirements.
Maintain the physical fitness and operational readiness necessary for emergency response duties.
Complete required Surefox training and operational assessments.
Meet at least one experience pathway: 3 or more years of professional security experience in event security, corporate security, protective services, or a similar operational environment; relevant military experience involving security operations, force protection, or other operational responsibilities; relevant law enforcement experience involving patrol, emergency response, or tactical operations; or 2 or more years of security experience in a high-threat or high-risk environment.
Demonstrate prior experience operating within a coordinated security team.
Successfully complete the Protective Operations Surefox Physical Agility Test (POSPAT), with or without reasonable accommodation, before the scheduled start date.

Nice To Haves

Previous security experience at high-profile events, private functions, corporate gatherings, or VIP environments.
Experience with an Emergency Response Team (ERT), Quick Reaction Force (QRF), or similar security response element.
Experience conducting surveillance, countersurveillance, threat detection, or behavioral observation.
Prior military service, particularly in combat arms, force protection, or specialized operational roles.
Prior law enforcement experience, including with NYPD or other New York law enforcement agencies.
Experience in crowd management, access control, perimeter security, and event emergency response.
Experience managing disruptive individuals and resolving incidents through de-escalation.
Advanced medical training, including EMT, TCCC, TECC, or equivalent.
Experience coordinating with NYPD, FDNY, emergency medical services, and event management personnel.
Strong incident reporting and documentation experience.
Familiarity with New York City, including major event venues, transportation systems, and local emergency response resources.
Experience in discreet, low-profile security environments.
Additional relevant security certifications, firearms training, or emergency response qualifications.

Responsibilities

Support high-profile events, private venues, and client security operations as part of a specialized ERT/DRT.
Maintain a proactive security posture through surveillance, countersurveillance, early warning, and threat detection.
Respond promptly to security incidents, disturbances, medical emergencies, and other developing situations.
Monitor exterior perimeters, entrances, exits, and designated areas during guest arrival, event operations, and egress.
Identify, assess, and report suspicious people, behaviors, activities, and potential security threats.
Conduct ongoing threat, risk, and vulnerability assessments within assigned areas.
Support the Event Lead with security escalations, including the lawful removal of disruptive or unauthorized individuals.
Coordinate with the Event Lead, client contacts, security personnel, and emergency services during incidents and evacuations.
Provide immediate medical assistance within the scope of training and certification.
Maintain awareness of crowd movement, access control points, emergency exits, and potential vulnerabilities.
Support armed or unarmed operations as permitted by assignment requirements and applicable licensing.
Maintain a professional, low-profile presence while remaining prepared to respond to emerging threats.
Safeguard client personnel, guests, property, and assets.
Prepare accurate, timely incident reports documenting security concerns, suspicious activity, medical emergencies, and other significant events.
Maintain familiarity with venue layouts, emergency procedures, evacuation routes, and local emergency resources.
Adapt to changing operational conditions, evolving threats, and last-minute assignment requirements.
Maintain physical readiness, attentiveness, professionalism, and personal appearance.
Follow operational plans, post orders, standard operating procedures, use-of-force policies, and applicable laws and regulations.