Emergency Resident Program (ERP) Director

YMCA OF NEWARK•Newark, NJ

10d•$88,500 - $92,500•Onsite

About The Position

The YMCA of Newark and Vicinity is seeking a Director for the Emergency Resident Program (ERP) to oversee care and support for residents during critical situations. The program assists individuals and families residing at the YMCA with social needs that may adversely affect their lives. Under the direction of the President/CEO or designee, the Director develops, administers, and manages the program, staff, and finances, ensuring high-quality programming aligned with Association policies, procedures, goals, and values. The role supports the YMCA’s mission as a value-based, community-oriented organization. The recruitment process includes pre-employment drug testing and criminal background screening, and training is provided upon hire.

Requirements

Bachelor’s degree in a social services field from an accredited college or university.
At least five years of experience working in a social service agency.
Knowledge of social work principles and practices, social and economic issues, and state and local resource agencies.
Case management experience in social work or a related field.
At least three years of staff management experience.
Successful experience writing and securing grants, MOUs, or contracts with local, county, state, and federal agencies.
Knowledge of federal, state, and/or local funding sources and mechanisms, as well as grant funding policies, procedures, and applicable regulations.
Knowledge of budgeting and cost control.
Strong administrative, record-maintenance, interpersonal, human-relations, and conflict-resolution skills.
Excellent verbal and written communication, negotiation, and presentation skills.
Ability to work effectively with diverse constituencies and to collaborate with employees and team members in a positive, constructive environment.
Proficiency with Microsoft Word, Excel, and PowerPoint, data entry, email, and internet use.
Excellent time management, organization, attention to detail, analytical, problem-solving, and multitasking skills; ability to manage multiple projects independently.
Ability to demonstrate support for the YMCA’s mission and values and foster a culture of service.
Flexible schedule when needed, including possible evening, weekend, and holiday work.
Valid New Jersey driver’s license and safe driving record.
First Aid and CPR certification, or ability to obtain certification within the first 90 days of employment.
Ability to perform essential functions and supervise activities in indoor and outdoor locations, with sufficient strength, agility, and mobility.

Nice To Haves

Master’s degree in social services.
Bilingual English/Spanish ability.

Responsibilities

Oversee successful operation of ERP programs, including daily shelter operations, code blue and code red services, and support and wraparound services.
Recruit, select, train, schedule, and supervise program staff; process payroll and manage performance, including evaluations, coaching, counseling, corrective action, and separation, in accordance with Association procedures.
Prepare and maintain program budgets, monitor expenditures, and submit reports to the finance/accounting department according to established procedures.
Assist with program grants, MOUs, and contracts; ensure timely renewals and compliance with their terms, and provide timely reports and information as assigned.
Research and identify potential grants, MOUs, and contracts and assess whether they meet program needs.
Maintain communication with provider agencies and other entities regarding grant, MOU, and contract needs.
Ensure timely and accurate data and reporting in HMIS, SAGE, Neighborly, Unity, and other reporting portals.
Work with Supportive Service Specialists on client case management, social-service needs assessments, referrals, and resolution of difficult or complex client needs.
Ensure referrals from contracted agencies are received and reimbursements for shelter nights are obtained through allocated funds.
Counsel clients about public assistance and related programs.
Respond to contracted agencies’ inquiries about residents’ issues and concerns.
Maintain relationships with community and civic organizations and social agencies.
Ensure weekly individual and group counseling sessions for emergency housing clients.
Ensure case-entry reports are prepared and maintain records and files in accordance with internal and mandated requirements.
Keep records prepared and maintained for inspections and ensure compliance with state and local regulations.
Ensure department operations comply with Association procedures, including safety, insurance, incident and accident reporting, registration, purchasing, HR and payroll, accounting, maintenance of logs and records, and required reporting.
Maintain confidentiality in accordance with policies and regulations.
Ensure counselors have appropriate shift coverage and arrange coverage for staff absences, including callouts and leave.
Attend staff meetings and required training sessions.
Maintain a safe, clean work environment free of clutter, debris, and hazardous conditions.
Provide excellent service and care to internal and external customers, members, residents, visitors, clients, patrons, vendors, suppliers, the public, volunteers, and staff.
Model the YMCA’s values of Caring, Honesty, Respect, and Responsibility and act in the Association’s best interests.
Cooperate and work effectively with YMCA staff, volunteers, and members.
Follow abuse risk management policies, including participant-boundary rules, required training, high-risk activity supervision procedures, reporting suspicious or inappropriate behavior and policy violations, and mandated abuse reporting.
Perform other job-related duties assigned by the Supervisor.