Emergency Recovery Coordinator

Paul Davis Restoration of the South Region•Houston, TX

7d•$70,000 - $80,000

About The Position

Paul Davis is hiring an Emergency Recovery Coordinator to support property owners and referral partners after emergencies such as fires and floods. The role consults directly with affected property owners, helps secure and stabilize structures through mitigation work, and coordinates with adjusters, project managers, first responders, public agencies, private entities, community leaders, and referral sources. The coordinator educates customers about services, provides emergency recovery kits and services, develops local relationships, monitors and responds to leads, and participates in community awareness programs. The position also supports mitigation operations by scheduling appointments, dispatching crews, and keeping customers and field teams aligned as priorities and schedules change. It follows a consistent daily process while responding to emerging emergencies, in close partnership with the Emergency Services Manager and field teams. The job includes three months of structured training, one-on-one mentorship, and ongoing leadership and training opportunities. Work occurs indoors and outdoors in varied conditions and involves frequent use of personal protective equipment.

Requirements

High school diploma or GED.
Customer service experience.
Three or more years of experience in an administrative position.
Excellent communication and presentation skills.
Sound planning and organizational skills, including the ability to prioritize and manage time.
Proficiency with current technology.
Valid driver’s license with a satisfactory driving record.
Ability to safely operate a company vehicle.
Ability to remain in a stationary position for up to 100% of the time.
Ability to operate a computer constantly and communicate with customers by phone.
Ability to lift up to 10 pounds occasionally.
Ability to work in varied indoor and outdoor conditions and use personal protective equipment frequently.
Ability to bend, squat, climb stairs, and lift up to 50 pounds, as described in the working conditions.

Nice To Haves

Relevant experience in restoration, insurance, sales, or customer service is preferred.
Associate degree preferred.
One or more years of experience in the restoration industry or a related industry.
Career emphasis on learning and continuing education.
A servant’s heart and drive to help people in need.

Responsibilities

Generate revenue opportunities by consulting directly with property owners affected by fire, water damage, or other large-scale emergencies.
Cooperate with public emergency response agencies and private entities.
Establish and maintain positive, trusting relationships with property owners and referral sources.
Monitor, interpret, and respond to lead sources.
Educate customers about services and clearly explain their use and need.
Provide emergency recovery kits and services to impacted property owners.
Learn the assigned territory and build local relationships.
Participate in restoration-related community awareness events and programs.
Proactively seek and act on new opportunities.
Support the franchise’s mission, vision, and values in every interaction.
Schedule appointments, dispatch crews, and keep customers and field teams aligned in real time.
Coordinate closely with the Emergency Services Manager and field teams as emergencies and priorities change.