Emergency Recovery Coordinator
About The Position
Join the Paul Davis Team as an Emergency Recovery Coordinator (ERC) and make an impact in your community. Paul Davis is an industry leader in restoration and reconstruction, growing rapidly and seeking individuals to be on the front lines of restoring their community. ERCs work directly with property owners, adjusters, project managers, first responders, and community leaders after traumatic events like fire or flood, helping customers move from chaos to calm. This role requires quick, controlled thinking and excellent communication skills to instill confidence in property owners. The ERC will build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure structures.
Requirements
- Ability to clearly deliver truth and give certainty when property owners need it most
- Excellent communication and presentation skills
- Sound planning and organizational skills; able to prioritize and manage time
- Proficiency with current technology
- Valid driver's license with a satisfactory driving record
- Career emphasis on learning and continuing education
- A servant's heart and drive to help people in need
- High School Diploma or GED required
- Customer Service experience
- Three plus years’ experience in an Administrative position
- Must be able to stay in a stationary position up to 100% of the time
- Constantly operates a computer
- Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 10lbs
- Ability to safely operate a company vehicle
Nice To Haves
- Relevant experience in restoration, insurance, sales, or customer service preferred
- Associate Degree Preferred
- One or more years’ experience within the restoration industry or related industry
Responsibilities
- Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
- Cooperate with public emergency response agencies and private entities
- Establish and maintain positive, trusting relationships with property owners and referral sources
- Monitor, interpret, and respond to lead sources
- Educate customers on services and clearly articulate their use and need
- Provide emergency recovery kits and services to impacted property owners
- Be familiar with your assigned territory and build local relationships
- Participate in restoration-related community awareness events and programs
- Proactively search for and act on new opportunities
- Support the franchise's mission, vision, and values in every interaction
- Own the heartbeat of our mitigation operations—scheduling appointments, dispatching crews, and keeping customers and field teams aligned in real time
- Follow a consistent daily process, adapting to shifting priorities, emergencies, and schedule changes on the fly
Benefits
- Medical, Dental, and Vision Benefits
- 401(k)
- 401(k) matching
- Company car
- Opportunity for advancement
- Paid time off
- Training & development
- Three months of structured training to learn the Paul Davis Way
- One-on-one mentorship and ongoing Leadership Development Program
- Access to Paul Davis University and regular training opportunities
- Company cell phone and computer
- Company vehicle and gas reimbursement
- PTO and sick days with a flexible schedule
- No limit to earning potential as you grow with the team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
