Recovery Coordinator

Van Horn Automotive Group • Sheboygan, WI

1d • Onsite

About The Position

Wisconsin Consumer Credit (WCC) has an outstanding opportunity for a Recovery Coordinator! The Recovery Coordinator is responsible for managing delinquent and charged-off accounts while taking full ownership of the recovery process, including oversight of the repossession workflow. This role works closely with customers, internal departments, and external partners to coordinate recovery efforts, payment arrangements, repossessions, account monitoring, and account resolution. Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 18 locations throughout Wisconsin. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!! If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

• High School Diploma or GED equivalent required.
• Valid driver’s license required.
• Proficient in Microsoft Office and account management software.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple accounts effectively.

Nice To Haves

• Associate or Bachelor’s degree preferred.
• Previous experience in collections, recovery, finance, automotive lending, or customer account management preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to handle confidential information professionally.
• Knowledge of collection practices, deferments, bankruptcies, and repossession processes preferred.

Responsibilities

• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Manage the complete repossession workflow from assignment through recovery resolution.
• Take ownership of the recovery process for delinquent and charged-off accounts.
• Contact customers regarding past-due balances and available recovery options.
• Negotiate payment arrangements, settlements, deferments, and repayment plans within company guidelines.
• Review account histories and documentation to determine appropriate recovery actions.
• Coordinate with repossession vendors, auction partners, attorneys, collection agencies, and internal teams to ensure timely account resolution.
• Monitor repossession status updates, redemption activity, deficiency balances, and recovery outcomes.
• Make recommendations regarding recovery actions, settlements, deferments, and account resolution strategies.
• Coordinate repossessions, skip tracing, asset recovery, and remarketing activities as needed.
• Maintain accurate account notes and documentation in company systems.
• Ensure collection and recovery activities comply with company policies and applicable state and federal regulations.
• Prepare reports related to recovery performance, account status, and loss mitigation efforts.
• Assist with audits, account reconciliations, and process improvements.
• Provide professional and respectful customer service while handling sensitive financial situations.

Benefits

• Health, Vision, and Dental Insurance
• HSA Match – $500 annual match to your Health Savings Account
• ESOP (Employee Stock Ownership Plan) – Helps you build financial security for the future.
• Paid Holidays, Vacation, and Sick Days
• Employee Discounts – Exclusive savings on vehicles, parts, and service.
• Tuition Reimbursement
• Scholarship Opportunities
• Career Advancement Opportunities
• Gym/Workout Reimbursement
• Paid Volunteer Time
• Closed on Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED