Emergency Housing Case Manager Supervisor

Downtown Emergency Service Center•Seattle, WA

7d•Onsite

About The Position

The Case Manager Supervisor leads a team of Case Managers at DESC's Emergency Housing project, The Gateway in Honor of Tenaya Wright, as they provide housing-oriented case management and support services to clients residing at the site. DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Requirements

Bachelors degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement.
Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders.
Personal lived experience may substitute for some of the work experience requirements.
One year supervisory or leadership experience.
Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability to obtain the credential upon hire.
Bachelor’s degree in relevant degree, or Bachelor’s degree in any field and 1 additional year of paid case management experience in social services, or Relevant associates degree and 2 additional years of relevant paid case management work experience, or Any Associates degree and 2 additional year of highly relevant case management work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job, or A combination of 2 years of highly relevant paid case management work experience, 2 additional years of relevant work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job.
DESC CSS and CM roles are considered highly relevant.
examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

Nice To Haves

Masters degree in social work, counseling, administration, public health, or other relevant degree
Case management or housing navigation experience
2+ years supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.

Responsibilities

Assist Project Manager in planning, implementation and coordination of The Gateway's services.
Assure compliance with all relevant contract and procedure requirements.
Promote and maintain positive relationships with the surrounding neighborhood.
Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
Provide supervision and direction to staff in housing acquisition activities with Gateway clients, including income acquisition and barrier mitigation.
Supervise, schedule and evaluate Case Managers to ensure effective operation of The Gateway.
Coordinate case manager hiring and orientation; assist in the hiring and orientation of other Gateway staff.
Consult with other staff regarding cases and client issues.
Provide leadership at The Gateway in absence of Project Manager as needed.
Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
Outreach potential clients in the community, including encampment sites, as assigned; facilitate transportation of referred clients to the Gateway.
Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
Participate in Coordinated Entry planning activities as assigned.
Liaison with external agencies as assigned in service of Gateway client outcomes.
Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance and vocational training or employment.
Provide and support crisis intervention and counseling services for clients.
Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
Maintain service notes and files in an orderly, up-to-date manner.
Become familiar with local employment, housing and other resources.
Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.
Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
Participate in staff meetings and training sessions.
Other duties as assigned.