Emergency Department Technician - Emergency Room General

Manchester Memorial Hospital•Manchester, CT

6d•Onsite

About The Position

The Emergency Department Technician works with an interdisciplinary team to deliver high-quality, compassionate care to patients presenting to the Emergency Department. Under the direction of an RN, LPN, paramedic, mid-level provider, or physician, the technician provides basic patient care and assists patients with basic human needs and activities of daily living. The role also supports a safe, clean, and therapeutic environment and reports to the Clinical Nurse Manager. The technician assists with patient admission, transfer, and discharge; observes patients and documents safety checks as ordered; communicates changes in patient status and reports pain complaints to licensed personnel; and supports providers with treatments, procedures, and related equipment. Duties include preparing patients for evaluation and performing oriented tasks such as EKGs, phlebotomy, point-of-care testing, crutch walking, dressing changes, air casts, ace wraps, and splinting. Patient care activities are delegated and supervised by a registered nurse, mid-level provider, or physician. The position requires flexibility and the ability to function under stressful situations, including responding to emergency codes and managing potentially violent situations in keeping with CPI training.

Requirements

High school diploma or GED equivalent.
Certification in required Basic Life Support and de-escalation techniques upon hire, or completion of certification within the new employee introductory orientation period; maintain clinical competency during employment.
At least one recent year of experience as an Emergency Medical Technician, Clinical Medical Assistant, or Certified Nurse Assistant, or at least one current year of patient care experience.
Ability to read, write, and communicate effectively in English.
Basic personal computer skills.
Ability to take swift and efficient action, including patient restraint when responding to patient emergency codes.
Ability to be flexible, organized, and function under stressful situations.

Responsibilities

Provide basic patient care addressing physical and psychosocial needs and supporting age-appropriate care.
Assist with patient admission, transfer, and discharge.
Communicate observed changes in patient status to the RN and notify licensed personnel when patients report pain.
Collect, report, and assist with documentation of data.
Promote patient safety and positive outcomes; maintain a safe and therapeutic environment.
Perform ordered patient observation, including safety checks and continuous or 1:1 observation, and document appropriately.
Use psychological and physical management techniques consistent with Crisis Prevention Institute training to manage violent or potentially violent situations.
Communicate clearly with the team leader, coworkers, and other healthcare team members, and maintain cooperative relationships with outside agencies such as police, fire, and EMS.
Prepare rooms between patients and procedures, assist with equipment and procedure preparation, and monitor and restock supplies.
Respond promptly to patient requests and call bells while maintaining patient comfort and privacy.
Remain aware of activity throughout the department, assist coworkers as needed, and use downtime effectively.
Assist providers with treatments and special procedures and use related equipment.
Collect, correctly label, and send ordered specimens to the laboratory.
Prepare patients for evaluation, including undressing and placement on noninvasive blood pressure, ECG, and pulse oximetry monitors.
Perform duties as oriented, including EKGs, phlebotomy, point-of-care testing, crutch walking, dressing changes, air casts, ace wraps, and splinting.
Carry out instructions accurately and promptly under the delegation and supervision of a registered nurse, mid-level provider, or physician.
Perform other duties as assigned to promote efficient unit functioning.
Demonstrate integrity, patient-centeredness, respect, accountability, and compassion in work-related decisions and actions.