Emergency Department Technician

St. Charles Health System•Redmond, OR

20d•$23 - $29

About The Position

The ED Technician provides high-quality patient care in the Emergency Department in accordance with St. Charles Health System’s mission, philosophy, policies, and procedures, and within the scope of the position. Emergency Departments provide specialized care around the clock to patients from emergency visit through discharge or hospitalization. Technicians function as unlicensed assistive care providers under Registered Nurse direction and supervision, performing delegated tasks for which they have demonstrated competency. This position does not directly supervise other caregivers. Float positions may serve St. Charles Health System hospitals in Bend and Redmond and may require assignment changes with minimal notice.

Requirements

High school graduate or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic; alternatively, candidates without an active listed license must have one year of direct clinical patient-care experience in EMS, a hospital, urgent care, a military corpsman/medic role, or a long-term care facility; RN students must have completed the first quarter or semester of nursing school.
Excellent communication skills and ability to interact with a diverse population and professionally represent the organization.
Ability to multitask and work independently.
Attention to detail.
Strong teamwork and collaboration skills.
Strong organizational, written and oral communication, and customer service skills, particularly in a stressful, fast-paced environment.
Demonstrated computer application skills, including electronic medical record systems and MS Office.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

Completion of a training program as an EMT, CNA1, CNA2, MA, or Paramedic; RN students may qualify with completion of the first quarter or semester of nursing school.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic and one year of experience in a direct patient-care environment.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Perform delegated tasks within demonstrated competency under the direction and supervision of Registered Nursing.
Provide patient hygiene as needed.
Stock the unit, transport patients, and help keep the unit clean and uncluttered.
Act as a continuous patient observer or clinical sitter for at-risk patients, intervening within training and escalating concerns to the RN.
Help maintain department regulatory requirements.
Clean equipment, identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Contribute to a healing environment and support the well-being of patients and caregivers.
Build intentional relationships and demonstrate behaviors that enhance the care experience.
Provide a therapeutic presence by responding compassionately to patients, explaining one’s role, asking patients their preferred names and care goals, listening actively, and communicating appropriately.
Maintain a safe environment for caregivers, patients, and guests.
Document patient care in compliance with hospital policies, procedures, and regulatory requirements.
Support the organization’s vision, mission, and values, as well as Lean continuous-improvement principles.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report suspected violations; and cooperate with organizational investigations.
Provide timely, efficient, accurate customer service and patient care.
Perform additional duties of similar complexity as required or assigned.