Emergency Department Technician II

Covenant Health•Lewiston, ME

13d

About The Position

St. Mary’s Regional Medical Center in Lewiston, Maine, is seeking an Emergency Department Technician II to provide hands-on patient care and administrative support in a fast-paced emergency department. The role supports patients and clinical staff during critical moments of care and requires compassionate, detail-oriented communication with patients, families, and healthcare professionals. The technician assists with examinations, treatments, admissions, and discharges; performs specified clinical procedures; monitors patients; and supports patient safety and confidentiality. The position also performs registration and administrative duties, provides financial counseling as needed, and helps maintain department supplies, equipment, cleanliness, and readiness. For behavioral health patients, the technician assists with preparing and delivering patient information to the courts.

Requirements

High school diploma or GED.
Medical Assistant certification from an approved organization or a Maine Advanced EMT or Paramedic license, as applicable to the position's qualification requirements.
Basic Life Support (BLS) certification.
Strong computer, communication, organizational, and multitasking skills.
Ability to work effectively in a fast-paced environment while maintaining professionalism and patient confidentiality.
An equivalent combination of education and experience may be considered.

Nice To Haves

Crisis Prevention Institute (CPI) training preferred, or obtained before completion of orientation.

Responsibilities

Assist with patient examinations, treatments, admissions, and discharges.
Obtain and document vital signs; perform EKGs, phlebotomy, specimen collection, ear irrigation, and peripheral IV saline lock insertion.
Administer approved medications and treatments within the scope of the position.
Monitor patients and promptly report changes in condition to appropriate clinical staff.
Maintain patient safety, confidentiality, and required observation precautions; assist with patient searches and seclusion or restraints under RN direction.
Register patients arriving by ambulance or police; obtain accurate demographic, insurance, and financial information; and secure necessary signatures and patient valuables.
Obtain room assignments and process authorized patient records in accordance with applicable laws and confidentiality requirements.
Provide financial counseling as needed, including information about Charity Care, MaineCare, and payment arrangements in accordance with department policy.
Transcribe and process physician orders, manage documents, answer telephone calls, and support other administrative needs.
Maintain department supplies, equipment, cleanliness, and readiness.
For behavioral health patients, assist with preparing and delivering patient information to the courts.