Emergency Department Ambassador - Full Time

Singing River Health System • Ocean Springs, MS

4d • Onsite

About The Position

The Emergency Department Ambassador helps make Emergency Department visits as comfortable as possible by engaging patients and family members and ensuring their communication and personal needs are addressed throughout the visit. The role influences the overall hospital experience through greeting, offering assistance, escorting or directing guests, rounding on patient care and waiting areas, and providing information and assistance. The ambassador is expected to be attentive, dedicated, polite, helpful, responsible, and customer-service minded, and to maintain excellent service in busy, demanding, and high-stress situations. They must adapt communication and interactions to age-specific needs. Duties must follow Singing River Health System procedures and policies, accreditation requirements, and applicable governing guidance and publications for healthcare employees. The role is at Singing River Ocean Springs Hospital, with a 9:00 a.m. to 9:00 p.m. shift and rotating every other weekend. The position reports to the Emergency Department Manager or Director, as assigned, and supervises no one.

Requirements

• High school diploma or GED.
• Complete the appropriate level of de-escalation training by the end of position orientation, within 90 days.
• Excellent communication and customer service skills.
• High energy and enthusiasm, and the ability to work well in busy, demanding situations while maintaining a high level of customer service.
• Ability to adapt communication and interaction to age-specific needs and high-stress situations.
• Ability to use a computer proficiently, including keyboard proficiency, and other office technology such as a telephone and fax; proficiency with MS Outlook and Word.
• Ability to demonstrate appropriate clinical judgment and apply appropriate professional skills to patients of all ages.
• Superior customer service skills and professional etiquette.
• Keen assessment and decision-making abilities; strong written and verbal communication; emotional stability in high-stress situations; ability to work under pressure, meet deadlines, pay attention to detail, multitask, and maintain collaborative, respectful working relationships.
• Ability to meet the role's physical demands, including frequent movement around the office and facility, occasional travel to another facility in the SRHS service area, repetitive hand and wrist motions, and remaining active for extended periods.
• Ability to work assigned schedules, with the understanding that days off, shifts, or weekends may change according to hospital needs.

Nice To Haves

• Bilingual skills.
• Clinical, nursing, or EMT background.
• Previous work in a healthcare setting.
• Previous customer service experience.

Responsibilities

• Engage patients and family members to ensure their communication and personal needs are met throughout the Emergency Department visit.
• Greet guests and offer assistance.
• Escort or direct guests to their destinations.
• Round on patient care and waiting areas.
• Provide information and assistance.
• Perform duties in accordance with Singing River Health System procedures and policies, accreditation requirements, and governing healthcare guidance and publications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED