Emergency Department Ambassador - Full Time

Singing River Health System • Ocean Springs, MS

5d • Onsite

About The Position

The Emergency Department Ambassador helps make Emergency Department visits as comfortable as possible by engaging with patients and family members to ensure their communication and personal needs are met throughout the visit. The role influences the overall hospital experience through greeting and assisting guests, escorting or directing them to destinations, rounding in patient-care and waiting areas, and providing information and assistance. The ambassador is expected to be attentive, dedicated, polite, helpful, responsible, and customer-service minded, with the ability to work effectively in busy, demanding situations and adapt communication to age-specific needs and high-stress circumstances.

All duties must be performed in accordance with Singing River Health System procedures and policies, accreditation requirements, and applicable governing guidance and publications for healthcare employees. The role requires de-escalation training appropriate to the position, completed by the end of the 90-day orientation period. The position reports to the Emergency Department Manager or Director, as assigned, and has no supervisory responsibilities.

The work is moderately active and involves moving about the office and facility, occasional travel to another facility within the SRHS service area, and extended periods of activity. Duties may involve exposure to body fluids, sputum, and tissues that may carry infectious-disease hazards, repetitive keyboard use, and the ability to hear, speak, and perform close visual tasks. The employee must be able to work assigned schedules, which may change to meet hospital needs, including changes to days off, shifts, or weekends. The role also requires sound judgment, strong communication, emotional stability in high-stress situations, attention to detail, multitasking, and collaborative working relationships. The position is full-time, scheduled 9:00 a.m. to 9:00 p.m., rotating every other weekend, at Singing River Ocean Springs Hospital.

Requirements

• High school diploma or GED.
• Complete appropriate de-escalation training by the end of the 90-day position orientation.
• Excellent communication and customer service skills, including strong written and verbal communication.
• Ability to work well in busy, demanding, and high-stress situations while maintaining a high level of customer service.
• Ability to adapt communication and interactions to age-specific needs and high-stress situations.
• Superior customer service skills and professional etiquette.
• Proficient computer and keyboard skills and ability to use office technology, including telephone, fax, MS Outlook, and Word.
• Keen assessment and decision-making abilities, attention to detail, and ability to multitask in complex situations.
• Emotional stability conducive to high-stress work and ability to work under pressure and meet deadlines.
• Ability to maintain collaborative and respectful working relationships.
• Ability to remain active for extended periods and meet assigned schedules, which may change to meet hospital needs.
• Ability to move about the office and facility and travel to another facility within the SRHS service area.
• Ability to perform repetitive keyboard motions and close visual tasks, and to perceive sounds at normal speaking levels.
• Ability to exert negligible force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Ability to work in an environment with potential exposure to body fluids, sputum, and tissues that may carry infectious-disease hazards.

Nice To Haves

• Bilingual skills.
• Clinical, nursing, or EMT background.
• Previous work in a healthcare setting.
• Previous customer service experience.

Responsibilities

• Greet patients, family members, and guests and offer assistance.
• Engage patients and family members to ensure communication and personal needs are met throughout the Emergency Department visit.
• Escort or direct guests to their destinations.
• Round on patient-care and waiting areas.
• Provide information and assistance to patients, families, and guests.
• Perform duties in accordance with Singing River Health System procedures and policies, accreditation requirements, and applicable governing guidance.
• Demonstrate appropriate clinical judgment and apply appropriate professional skills to patients of all ages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED