Emerald Club Service Specialist - Des Moines Airport

Enterprise•Des Moines, IA

12d•Onsite

About The Position

Enterprise Mobility is hiring an Emerald Club Service Specialist for the National/Alamo brand at its Des Moines Airport car rental facility. The specialist provides professional, friendly, and efficient service to Emerald Club members throughout their interactions and service delivery. This full-time position is based at 2540 Leland Ave, Des Moines, IA 50321, pays $18 per hour at the start, and offers bonus opportunities. The required schedule is Thursday through Monday, 10 a.m. to 7 p.m.

Requirements

High school diploma or GED.
At least 6 months of prior customer service, retail, or administrative support experience.
Valid driver’s license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related driving event, such as DUI or DWI, in the past 3 years.
Must be authorized to work in the United States and must not require employment authorization sponsorship now or in the future.
Must be able to work Thursday through Monday, 10 a.m. to 7 p.m., apart from religious observation.
Must be at least 18 years old.

Responsibilities

Welcome Emerald Club members as they arrive and make them feel valued.
Provide information professionally and courteously, answer members’ questions and concerns, and resolve issues as needed.
Review the daily game plan and reservation manifest, including special requests, in preparation for Emerald service delivery.
Coordinate proactively with Drivers, Service Agents, Return Agents, and Managers to ensure adequate vehicle supply and maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
Complete vehicle inspections according to priority guidelines, ensure vehicle hangtags are completed correctly, and return units that fail inspection for re-cleaning and service agent coaching.
Arrange change-of-equipment vehicles or additional equipment to meet customer needs.
Act as a knowledgeable expert on the Emerald Club program, including marketing initiatives, methods of delivery, and levels of service.
Use radio communication codes professionally.
Keep the aisle area organized and clean.
Direct customers to the exit booth and provide local directions, maps, and return directions; assist with luggage as needed.
Perform other customer-service-related duties as determined by management.