Emerald Club Service Specialist - Des Moines Airport

Enterprise Mobility•Des Moines, IA

12d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brands are hiring an Emerald Club Service Specialist to provide professional, friendly, efficient service to Emerald Club members. The position is based at the Des Moines Airport car rental facility in Des Moines, Iowa, and pays $18 per hour plus bonus opportunities. The schedule is Thursday through Monday, 10:00 a.m. to 7:00 p.m. The specialist welcomes members, assists with questions and concerns, supports vehicle readiness and fleet standards, and helps ensure a clean, organized service area.

Requirements

High school diploma or GED.
At least 6 months of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related event, such as a DUI or DWI, on the driving record in the past 3 years.
Authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
Must be able to work Thursday through Monday, 10:00 a.m. to 7:00 p.m., apart from religious observation.
At least 18 years old.

Responsibilities

Welcome Emerald Club members as they arrive and make them feel valued and welcome using appropriate prescribed dialogue.
Provide information professionally and courteously, assist members with questions and concerns, and resolve issues as needed.
Review the daily game plan and reservation manifest, including special requests, in preparation for Emerald Service delivery.
Coordinate proactively with Drivers, Service Agents, Return Agents, and Managers to ensure proper vehicle supply and maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
Inspect vehicles according to priority guidelines, ensure hangtags are completed correctly, and return vehicles that fail inspection for re-cleaning and service-agent coaching.
Facilitate change-of-equipment vehicles or provide additional equipment to meet customer needs.
Act as a knowledgeable expert on the Emerald Club program, including marketing initiatives, methods of delivery, and Levels of Service.
Use radio communication codes professionally.
Keep the aisle area organized and clean.
Direct customers to the exit booth and provide local directions, maps, and return directions; offer luggage assistance as needed.
Perform other customer-service-related duties assigned by management to meet customer needs.