Early Learning Resource Center - Eligibility/Resource & Referral Specialist

STEP, Inc.•Lock Haven, PA

13h•$38,200

About The Position

STEP, Inc.'s Early Learning Resource Center (ELRC) is seeking an organized, detail-oriented, and compassionate specialist to support families through the child care eligibility and referral process. The role connects families with child care resources, helps determine eligibility for child care assistance programs, and provides information to parents seeking quality early learning opportunities. The specialist guides families through subsidy applications, gathers and evaluates eligibility documentation, identifies child care and early learning options, and provides referrals to community resources. The role also maintains records across data management systems, processes eligibility decisions and case updates in compliance with state requirements, and responds to families, providers, and community partners. The position works with providers, school districts, community organizations, and other early childhood stakeholders across the region. The position pays $19.59 per hour and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week.

Requirements

High school diploma or GED.
At least two years of experience using computers and common Microsoft Office applications.
Strong communication and customer service skills.
Ability to learn and maintain data within multiple electronic systems.
Valid driver's license and reliable transportation.
Successful completion of Pennsylvania State Police, Child Abuse, FBI, and other required clearances.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Associate degree in Business Administration, Human Services, or a related field.
Experience in human services, case management, customer service, education, child care, social services, or a related field.

Responsibilities

Guide families through the child care subsidy application and eligibility process.
Conduct interviews and gather documentation needed to determine program eligibility.
Evaluate eligibility based on income, family size, employment, education, and training requirements.
Help parents identify quality child care and early learning options suited to their family's needs.
Provide information and referrals for community resources and support services.
Maintain accurate records and case documentation in multiple data management systems.
Process eligibility determinations, redeterminations, and case updates in accordance with state regulations and timelines.
Respond professionally to inquiries from families, providers, and community partners.
Collaborate with child care providers, school districts, community organizations, and other early childhood stakeholders to support families throughout the region.