Eligibility Technician I, II, III

Delta County Colorado•Delta, CO

10h•$21 - $23•Onsite

About The Position

The Eligibility Technician receives information and conducts interviews to determine initial and ongoing eligibility for public assistance programs. The position enters client information into complex computer systems, analyzes information under multiple assistance programs and related regulations, refers clients to internal and external resources, and documents client interactions and casework clearly and accurately. The position has three tiers with increasing responsibility, experience, and independence. Level I performs routine tasks and develops specialized skills under close supervision. Level II applies intermediate job knowledge, handles some non-routine work, and makes decisions within the area of responsibility under general supervision. Level III handles work ranging from routine to complex, applies a full range of specialized skills, may serve as a lead, and works under intermittent supervision. The primary work location is the designated Delta County office. Employees are expected to perform most assigned duties—generally 95%—at that location, except when duties require work off site, unless an alternative arrangement has prior written approval. Consistent punctuality and attendance are required. In the event of a local disaster declaration, employees may be called upon to serve as disaster service workers.

Requirements

High school diploma or equivalent.
Eligibility Technician I: Three years of administrative experience working with the public, providing information and assistance, and using databases, computer programs, and organizational information.
A bachelor's degree may substitute for the required experience; an associate's degree may substitute for two years of the required experience.
Eligibility Technician I: Complete State and County training in Medical Assistance and SNAP; train to process all programs with 85% accuracy and 95% timeliness; develop interviewing and communication skills; and meet documentation and eligibility decision standards under supervisory review.
Eligibility Technician II: Complete State and County training in Medical Assistance and SNAP and demonstrate the ability to process both with 95% accuracy and timeliness.
Eligibility Technician II: Demonstrate intermediate interviewing, case processing, and documentation skills; detailed knowledge of eligibility rules; ability to research desk aids and program rules; sound judgment in eligibility determinations; ability to identify and correct incorrectly determined benefits; and advanced communication and de-escalation skills.
Eligibility Technician II: Monthly case reviews must demonstrate compliance with procedures and policy, completeness, accuracy, and sound final decisions.
Eligibility Technician III: Complete State and County training in Medical Assistance, SNAP, TANF, Adult Financial, and LTC Medicaid programs.
Eligibility Technician III: Perform all Level II expectations at an advanced level with only intermittent oversight and process all programs consistently above 95% accuracy and timeliness.
Eligibility Technician III: Demonstrate mastery in at least four of the listed areas: troubleshooting difficult CBMS case issues; fraud detection; internal project management or initiative that aided unit development; leadership and initiative beyond expectations; mentoring new technicians; processing burial applications; or processing confidential cases.
Consistent punctuality and attendance are required.
Ability to meet the stated physical requirements, including lifting up to 25 pounds.

Nice To Haves

Associate's or bachelor's degree.
Bilingual ability in Spanish and English.

Responsibilities

Assess economically vulnerable clients, evaluate their needs, and determine eligibility for families or cases in accordance with agency, state, and federal program requirements.
Interview applicants, recipients, and related parties to obtain information needed to determine program eligibility.
Interpret and apply federal and state policies, rules, and regulations to support appropriate access to services and consistent, accurate, and timely processing.
Maintain knowledge of complex programs, processes, and specialized systems through ongoing training.
Operate databases across a variety of systems, maintain cases, and process assistance applications and eligibility redeterminations.
Interact courteously and cooperatively with citizens, visitors, coworkers, and County staff; maintain confidentiality; and perform other assigned duties.
At Level I, learn the Front Desk Administrative Assistant's functions and provide coverage as needed.
At Level I, communicate effectively, establish working relationships, assess relevant information, apply rules and regulations, prioritize work, manage multiple tasks, interact respectfully with diverse people, use standard and specialized software, and de-escalate difficult customer interactions.
At Level I, testify at hearings on appealed cases as a department representative when needed.
At Level II, complete Level I duties at an intermediate level under general supervision; complete training in TANF, Adult Financial, and Long Term Care Medicaid; process those programs with 95% accuracy and timeliness; and identify and correct incorrectly determined benefits.
At Level III, serve as an internal resource on program areas, policies, rules, CBMS functionality, claims, fraud, and problem detection and resolution.
At Level III, demonstrate leadership and initiative, model productive team communication, assist with training new technicians, and help with challenging cases and clients, burial applications, and certain confidential cases.
If a local disaster declaration is issued, serve as a disaster service worker when called upon.

Benefits

Medical, dental, and vision insurance.
Optional insurance plans for employees and eligible dependents, with costs shared between the employee and the organization.
Life insurance and employee-only medical insurance at no cost to the employee.
Pre-tax flexible spending account.
401(a) retirement account: employees contribute 4% of salary, matched with 4% by the County.
Optional 457(b) tax-advantaged deferred-compensation retirement plan.
Paid time off accrued at 14 hours per month to start.
11 paid holidays per calendar year.
Employee Assistance Program with six counseling sessions and some legal and financial support counseling.
Modified work schedules for positions and employees that qualify.
Additional employee discounts and fringe benefits.