Diagnostic Technician I, II, III

Cape Cod Healthcare•Hyannis, MA

About The Position

The Diagnostic Technician draws blood and obtains other specimens, transports specimens to the Laboratory, and instructs patients on proper specimen collection procedures. The technician positively identifies each patient before collection, obtains required laboratory forms, researches unusual test requests using available resources, and documents information needed for test interpretation or regulatory requirements. The role includes wearing appropriate PPE and assisting nursing units with specimen collection and test requirements. The technician performs non-invasive cardiology testing, including EKGs, Holter Monitors, and Stress Tests, according to department policy and procedure. The role also includes completing cardiac test ordering and billing information, communicating changes to orders and workflow or technical issues, training and mentoring staff and clinical students under the Department Supervisor's direction, and helping resolve specimen collection problems. The position maintains a clean and sanitary work area; checks, orders, and restocks supplies; participates in staff meetings and mandatory programs; and contributes to quality assurance, service excellence, and efficient departmental operations. Diagnostic Technician levels and an Apprentice role have distinct qualification requirements as listed in the posting.

Requirements

Ability to read, write, and communicate in English.
Minimum of a high school diploma or equivalent.
Good organizational and multitasking skills.
Ability to work independently and under pressure in a fast-paced environment.
Diagnostic Technician Apprentice: obtain Basic Life Support (BLS) certification by completion of the Apprentice Program; BLS is offered within the program.
Diagnostic Technician 1: eligible for PBT (ASCP) certification as defined by ASCP.
Diagnostic Technician 1: current Basic Life Support (BLS) certification.
Diagnostic Technician 2: possess at least one of the following certifications: Phlebotomy Certification (PBT) or EKG Certification.
Diagnostic Technician 2: current Basic Life Support (BLS) certification.

Nice To Haves

Acute care hospital experience is preferred for the Diagnostic Technician Apprentice, Diagnostic Technician 1, and Diagnostic Technician 2 roles.

Responsibilities

Draw blood, obtain other specimens, and transport specimens to the Laboratory.
Introduce oneself and positively identify patients before specimen collection.
Instruct patients on proper specimen collection procedures.
Obtain applicable required laboratory forms at the time of service.
Research unusual test requests using available resources, including the specimen collection manual.
Document information in hospital information systems or department log sheets for test interpretation or regulatory requirements.
Wear appropriate PPE according to department and hospital policies and procedures.
Assist with collection and transportation of blood and other applicable clinical specimens, and provide nursing units with assistance regarding collection and test requirements.
Maintain cooperative relations with patients, visitors, medical and clinical staff, and co-workers, and contribute effectively as part of the departmental team.
Use laboratory supplies efficiently; check inventory, discard expired items, order supplies, restock supplies upon arrival, and stock the draw room and carts daily.
Inform the Department Supervisor of supply-related issues.
Participate in department staff meetings and attend mandatory programs and meetings.
Maintain testing and other work areas in a clean, sanitary condition for the safety of patients, visitors, and staff.
Provide service excellence to patients, family members, visitors, volunteers, and co-workers.
Perform other work-related duties and activities assigned or requested by management.
Perform non-invasive cardiology testing, including EKGs, Holter Monitors, and Stress Tests, according to department policy and procedure.
Complete cardiac test ordering and billing information as required.
Inform co-workers, medical and clinical staff, laboratory staff, and/or the Supervisor about changes in patient orders, test requirements, workflow, or technical issues.
Train, orient, and mentor other staff members and clinical students under the Department Supervisor's direction.
Recommend improvements in quality or efficiency to the Department Supervisor and assist with collecting quality assurance data.
Handle and resolve specimen collection problems and initiate service recovery as needed; inform the Department Supervisor when necessary.
Maintain professional growth and development through seminars, workshops, in-services, trade journals, and professional affiliations.