Diagnostic Technician I, II, III

Cape Cod Healthcare•Hyannis, MA

About The Position

The Diagnostic Technician collects and transports blood and other clinical specimens, supports patients and nursing units with specimen collection and testing requirements, and completes required documentation. The role also performs non-invasive cardiology testing, including EKGs, Holter Monitors, and Stress Tests, according to department policies and procedures. Diagnostic Technicians help maintain clean and safe work areas, manage laboratory supplies, support quality and workflow improvements, and contribute to the training and orientation of staff and clinical students under the Department Supervisor's direction. The posting describes apprentice and Technician I, II, and III levels, with qualifications varying by level.

Requirements

Ability to read, write, and communicate in English.
Minimum of a high school diploma or equivalent.
Good organizational and multitasking skills.
Ability to work independently and under pressure in a fast-paced environment.
Apprentice: obtain Basic Life Support (BLS) certification by completion of the Apprentice Program; certification is offered within the program.
Technician I: eligible for PBT (ASCP) certification as defined by ASCP and hold current Basic Life Support (BLS) certification.
Technician II: hold at least one of the following certifications: Phlebotomy Certification (PBT) or EKG Certification; hold current Basic Life Support (BLS) certification.

Nice To Haves

Acute care hospital experience.

Responsibilities

Draw blood, obtain other specimens, and transport specimens to the Laboratory; identify patients and introduce oneself before collection.
Instruct patients on proper specimen collection procedures.
Obtain all applicable required Laboratory forms at the time of service.
Research unusual test requests using available resources, including the specimen collection manual.
Document information in hospital information systems or department log sheets for test interpretation or regulatory requirements.
Wear appropriate PPE in accordance with department and hospital policies and procedures.
Assist with collection and transportation of blood and other applicable clinical specimens, and advise nursing units about specimen collection and test requirements.
Maintain cooperative relationships with patients, visitors, medical and clinical staff, and co-workers, and contribute effectively to the departmental team.
Use laboratory supplies efficiently; check inventory, discard expired items, order supplies, restock deliveries, stock the draw room and carts daily, and notify the Department Supervisor of supply issues.
Participate in department staff meetings and attend mandatory programs and meetings.
Keep testing and other work areas clean and sanitary for the safety of patients, visitors, and staff.
Provide service excellence to patients, family members, visitors, volunteers, and co-workers.
Perform other work-related duties and activities assigned or requested by management.
Perform non-invasive cardiology testing, including EKGs, Holter Monitors, and Stress Tests, according to department policy and procedure.
Complete cardiac test ordering and billing information as required.
Inform co-workers, medical and clinical staff, laboratory staff, and/or the Supervisor about changes in patient orders, test requirements, workflow, or technical issues.
Train, orient, and mentor staff members and clinical students under the direction of the Department Supervisor.
Recommend quality or efficiency improvements to the Department Supervisor and assist with collecting quality assurance data.
Handle and resolve specimen collection problems, initiate service recovery as needed, and involve the Department Supervisor when necessary.
Maintain professional growth and development through seminars, workshops, in-services, trade journals, and professional affiliations.