Eligibility Specialist I/II (Burney)

County of Shasta•Redding, CA

11d•Onsite

About The Position

Shasta County’s Health and Human Services Agency, Economic Mobility Branch, is hiring full-time Eligibility Specialists to work in Burney, California. Initial training takes place in Redding and may last up to three months; employees are responsible for their own travel and transportation costs. The position begins with a paid, twelve-week training course covering CalFresh and Health Care Programs, applicable rules and regulations, and the computer systems used in the role. Eligibility Specialists determine applicants’ and recipients’ eligibility for public assistance through interactive interviews and fact gathering. They maintain knowledge of program regulations and procedures, administer multi-program caseloads, and initiate and process casework through automated systems. They also identify client needs and make appropriate referrals to health, social, or employment services. The branch supports access to programs including CalFresh, CalWORKs, General Assistance, and Health Care Programs. It also provides employment preparation and supportive services and connects community members with housing resources. The listed monthly salaries are $3,614–$4,613 for Eligibility Specialist I and $4,063–$5,186 for Eligibility Specialist II. Each range has six steps, with approximately 5% between steps. New employees begin at the first step and may receive a merit-based increase after six months, followed by annual increases. The position is in the United Public Employees of California – General bargaining unit.

Requirements

For Eligibility Specialist I, meet one of the following: two years of experience performing clerical duties; one year of experience determining eligibility for loans, financial assistance, unemployment or veterans’ benefits, or publicly or privately funded health, counseling, or social services; or completion of 60 semester or 90 quarter college units.
For Eligibility Specialist II, one year of full-time experience performing the duties of an Eligibility Specialist I with Shasta County.
Possess a valid California driver’s license.
Strong listening, written communication, and verbal communication skills.
Excellent customer service skills and initiative.
Solution-based problem-solving skills.
Ability to maintain cooperative relations and communication with customers, management, and staff.
Ability to maintain a high standard of professionalism.
Proficiency in Microsoft Office and basic knowledge of software and database programs.
Ability to prioritize assigned tasks and follow through in a timely manner.

Nice To Haves

Strong emphasis on continuous quality improvement.
Experience using Microsoft Office products; applicants are asked to indicate their years of experience.

Responsibilities

Review applications, verify information, and determine eligibility in accordance with program rules and regulations.
Explain program requirements and available services.
Process and update case information in multiple computer systems.
Conduct interactive interviews and gather facts to determine applicants’ and recipients’ eligibility for public assistance programs.
Maintain current knowledge of program regulations and procedures for multi-program caseload administration.
Initiate and process casework through automated systems.
Identify client needs and make appropriate referrals for health, social, and/or employment services.
Perform related work as required.