Eligibility Technician 1 (PCN 068268M)

State of Alaska•Anchorage, AK

2d•Onsite

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. We invite you to watch our "Welcome to DPA" video here: https://vimeo.com/1023052645?share=copy What you will be doing: In this role, the Eligibility Technician 1 is an entry-level eligibility position that handles case management and workflow, with limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby), the ET1 performs entry-level technical eligibility determination work that requires attention to detail following policies, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.

Requirements

One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.
OR Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

Nice To Haves

Some or all of the following position-specific competencies: Attention to Detail, Computer Skills, Customer Service, Interpersonal Skills, Self-Management.

Responsibilities

Handles case management and workflow.
Performs entry-level technical eligibility determination work.
Ensures Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.
Acts as the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby).