Eligibility Technician 2 (PCN 166023)

State of Alaska•Anchorage, AK

13h•Onsite

About The Position

This Eligibility Technician 2 position joins the Division’s Virtual Call Center (VCC) team under the Field Services group. Field Services serves as the frontline workers whose goal is to help Alaskan families statewide reach higher levels of independence and self-sufficiency. As an Eligibility Technician 2 in this position, you will determine eligibility for a range of state and federal assistance programs, such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more. You will interview applicants, review their financial and personal information, and apply program rules to determine their eligibility. You will also initiate authorization of benefits for services and other supports, and work across multiple computer interfaces.

Requirements

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
Oral Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Responsibilities

Determine eligibility for a range of state and federal assistance programs, such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more.
Interview applicants, review their financial and personal information, and apply program rules to determine their eligibility.
Initiate authorization of benefits for services and other supports.
Work across multiple computer interfaces.