Eligibility Technician 2 (PCN 068325)

State of Alaska•Ketchikan, AK

5d•Onsite

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health. We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This Position Is Open To Alaskan Residents Only. Please check out the residency definition to determine if you qualify. We invite you to watch our "Welcome to DPA" video here: https://vimeo.com/1023052645?share=copy What you will be doing: As an Eligibility Technician 2 (ET2), you will be part of the statewide Public Assistance Eligibility Team. Eligibility Technician 2s maintain case management and daily workflow while assisting the public. Working together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency through in- person service or a virtual call center, and connecting them to a variety of public assistance programs our agency provides. Tips for Success in This Position: Computer Skills: Most tasks are computer-based, so good typing skills (30 words per minute or more) and strong data entry abilities are recommended. Technical Proficiency: Familiarity with using the internet, toggling between browsers, managing multiple computer screens, and a working knowledge of Microsoft Suite and its components are beneficial. Public Interaction: This role involves extensive contact with the public. Being empathetic while explaining the need for information or determining benefits is highly recommended. Our organization, mission, and culture: The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery. The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites within our division. We provide a competitive benefit package, flexible work schedules, and job stability. The working environment you can expect: This postion is located in Ketchikan, Alaska . The Ketchikan office is located at: 2030 Sea Level Dr. Suite 301, Ketchikan, AK. 99901. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. Are you someone who enjoys taking on challenges with rewards while assisting the public through excellent customer service? If so, we would like to invite you to apply to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to serve Alaskans better. Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations. Reasoning : Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Problem Solving : Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2 : https://www.governmentjobs.com/careers/Alaska/ classspecs

Requirements

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Good typing skills (30 words per minute or more).
Strong data entry abilities.
Familiarity with using the internet, toggling between browsers, managing multiple computer screens.
Working knowledge of Microsoft Suite and its components.
Empathy while explaining the need for information or determining benefits.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Nice To Haves

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Responsibilities

Maintain case management and daily workflow.
Assist the public.
Help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency.
Connect individuals to a variety of public assistance programs.