Eligibility Technician 2 (PCN 068423)

State of Alaska•Wasilla, AK

2d•Onsite

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health. We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This Position Is Open To Alaskan Residents Only. Please check out the residency definition to determine if you qualify. Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. Our aim is to develop a more modern and adaptable system that can better serve Alaskans. In this position, you will be part of the Eligibility Modernization Office’s Technology and Development Team, supporting Alaskan families, elders, and individuals in need as they strive for greater independence and self-sufficiency. Eligibility Technicians connect the public with a variety of public assistance programs and services while also contributing to system improvements by participating in user acceptance testing for new system developments and enhancements. The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery. The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. We believe in your career growth and advancement opportunities. We provide a competitive benefit package, flexible work schedules, and job stability. This postion is located in Wasilla, Alaska The work location is 855 W Commercial Drive, Wasilla, AK 99654 This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

Requirements

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures.
Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial).
Makes clear and convincing oral and written presentations.
Listens to others, attends to nonverbal cues, and responds appropriately.
Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.
Uses computers, software applications, databases, and automated systems to accomplish work.
Is thorough when performing work and conscientious about attending to detail.
Three (3) professional references, whom we may contact by phone, are required.
One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
Current performance evaluation, if available.
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications and competencies.
If not already provided in the application.
Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable.
If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
It is your responsibility to provide such evidence when applying.
The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time.
Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met.
Work experience needed to meet the minimum qualifications must be documented in the application.
If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.
A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.
Ensure your time and any subsequent flex promotion(s) are documented as a separate position.
This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered.
If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
Attaching a resume or curriculum vitae is not an alternative to filling out the application.
Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.

Nice To Haves

Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes
Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Responsibilities

Connect the public with a variety of public assistance programs and services.
Participate in user acceptance testing for new system developments and enhancements.
Evaluate financial, personal, medical, and household information to determine program eligibility.
Authorize benefits.
Maintain case records within mandatory timeframes.