Eligibility Technician 1 (PCN 068467)

State of Alaska•Kenai, AK

6d•Onsite

About The Position

This is an entry-level eligibility position where you will handle case management and workflow characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby), the ET 1 performs entry-level, technical eligibility determination work that requires applying attention to detail, following policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources. The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is in our Kenai office located at 11213 Kenai Spur Hwy, Kenai, AK 99611. This position is open to Alaskan Residents only.

Requirements

One year of experience that included applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.
OR Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.
Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).
Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
Current performance evaluation, if available.
A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.
If education is completed in a foreign college or university, it must be submitted to a private organization that specializes in the interpretation of foreign educational credentials and be deemed at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.
Work experience needed to meet the minimum qualifications must be documented in the application.

Nice To Haves

Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.
Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

Responsibilities

Handle case management and workflow characterized by limited interpretation and application of policies and procedures.
Act as the first point of contact for clients across all access points (e.g., Virtual Contact Center, lobby, and non-lobby).
Perform entry-level, technical eligibility determination work.
Apply attention to detail, follow policy, regulations, and processes to ensure Alaskans in need receive timely determinations of benefits, correct information, and guidance to resources.