ELIGIBILITY SUPERVISOR - SES - 60055555

State of Florida•Fort Lauderdale, FL

4d•Onsite

About The Position

The Florida Department of Children & Families’ Office of Economic Self-Sufficiency is hiring an Eligibility Supervisor to supervise a unit that administers eligibility for public assistance benefits. The role primarily involves communicating with, motivating, training, and evaluating employees; planning and directing work assignments; and recommending personnel actions. The supervisor needs detailed knowledge of eligibility processes, procedures, and computer systems used to determine public assistance eligibility, monitor work, and measure performance. The position is located in Fort Lauderdale and is open only to current Florida Department of Children and Families employees. The supervisor oversees eligibility staff and unit operations, monitors case processing and performance, reviews case records for quality, resolves customer issues, supports employee development, and ensures compliance with applicable rules, policies, and procedures. The role also includes staff training, policy implementation, administrative and personnel activities, and other assigned duties.

Requirements

Two or more years of experience determining eligibility for food stamps, Medicaid, and cash assistance.
Must be a current employee of the Florida Department of Children and Families to be considered.
Detailed knowledge of eligibility processes, procedures, and applicable computer systems for public assistance eligibility determination, monitoring, and performance measurement.

Nice To Haves

Ability to speak, read, or write Spanish, Creole, French, or another foreign language may be considered based on agency need at the time of interview.

Responsibilities

Supervise public assistance eligibility staff and ensure unit work is processed accurately, on time, and in accordance with applicable rules, regulations, policies, and procedures.
Develop and use tracking systems to monitor case status, assignments, customer service, and performance indicators.
Plan and prioritize unit workload, workflow, deadlines, and objectives to meet performance targets.
Review and analyze case records under the Quality Management System Plan and operating procedures; discuss reviews with staff as a learning and development opportunity.
Ensure case corrections are completed accurately and timely, and develop performance initiatives and corrective action plans as needed.
Resolve issues raised by internal and external customers.
Analyze performance data, complete reports, and participate in performance reviews and operational planning.
Ensure personnel, fiscal, and administrative rules, processes, and procedures are followed; complete personnel-related activities.
Provide effective employee training and coordinate the implementation of policies, procedures, and directives; provide technical assistance to staff.
Communicate with employees about accomplishments and areas for improvement; hold and document monthly performance conferences and complete performance appraisals.
Develop and monitor individual and unit improvement plans.
Maintain and develop professional knowledge through supervisory conferences, staff meetings, mandatory training, and workshops.
Perform special assignments and other related duties as required.
Ensure effective communication with deaf and hard-of-hearing customers and companions in accordance with the ADA and/or Section 504; manage related service records and report data, resources, or training needs to the designated program contact.