Eligibility Specialist, Economic Supports Division, Human Services Department

Stearns County MN•Waite Park, MN

22h•Hybrid

About The Position

This role supports public assistance programs by critically assessing information and confidently navigating digital communication tools. The position provides the initial and on-going determination of clients’ eligibility for federal and state public assistance programs while interacting with a diverse range of clients to provide quality customer service. This position is responsible for reviewing financial documents, interpreting program rules and requirements, and verifying client information to determine eligibility.

Requirements

High School graduate or equivalent
Two years of post-secondary formal education and a minimum of six months of experience in administrative/office support, financial services, or working with benefit eligibility/service delivery programs OR four years of related experience in administrative/office support, financial services, or working with benefit eligibility/service delivery programs OR two years of related County Human Services experience.
All employees are required to reside within the state of Minnesota.
Must be continuously authorized to work in the United States on a full-time basis and must be a resident of Minnesota.

Nice To Haves

Knowledge of department programs and operations.
Knowledge of community resources.
Ability to handle confidential/sensitive client information.
Ability to utilize complex computer applications.
Ability to recognize and respect cultural differences.
Ability to interpret complex rules and policies as they apply to programs.
Ability to utilize effective interviewing techniques.
Ability to accurately process detailed information according to established timelines.
Ability to establish and maintain accurate records.
Ability to comprehend and follow complex written and verbal instructions.
Ability to work in a fast-paced team environment while meeting multiple deadlines.
Ability to effectively communicate verbally and in writing.

Responsibilities

Determines timely and accurate eligibility for federal and state public assistance programs.
Evaluates information submitted from various sources including but not limited to client applications, financial institutions, vendors, and government institutions to ensure completeness and accuracy.
Conducts case analysis to ensure program integrity and compliance.
Collects, informs, and reviews various verification and documentation to ensure accurate eligibility determinations.
Conducts client interviews primarily by phone to receive all necessary information from clients and to provide applicants with information on processes and programs.
Establishes and maintains complete case records to ensure accuracy in the systems of record enabling appropriate decision making and correct benefit determinations.
Identifies and assesses potential fraud, waste, and abuse; makes referrals for overpayments and fraud investigations; performs related follow-up functions.
Participates in and presents pertinent information at appeal hearings and administrative hearings.
Interprets, explains, and implements complex rules, regulations, policies, and procedures to clients, community groups, and colleagues.
Maintains a working knowledge of community resources and makes referrals to inform clients of all potential available resources.
Attends work regularly and in a timely manner.
Performs other duties as assigned or apparent.