Eligibility Specialist II

Child Care Group • Beaumont, TX

8d

About The Position

The Eligibility Specialist II interacts with customers and childcare providers to determine their needs and provide childcare services and information. The role determines eligibility, provides consumer education about the importance of quality childcare, and enrolls customers with eligible childcare providers. The specialist manages eligibility records and case files, processes enrollments and case changes, and enters information into the Workforce Information System of Texas (TWIST) and internal systems. The position requires accurate, timely, and objective case documentation; effective communication of policies and customer rights and responsibilities; and professional, respectful customer service. The specialist may need to discontinue services when applicable, provide backup support to team members, and perform other assigned duties. Local or out-of-town travel may be required.

Requirements

• High school diploma or equivalent.
• One to two years of experience determining eligibility, working directly with customers, and entering information into a database.
• Proficiency in Microsoft Word, Microsoft Excel, and Outlook.
• Strong written and verbal communication skills.
• Ability to adapt to frequent policy changes and demonstrate flexibility, above-average critical thinking and problem-solving skills, and a results-driven approach.
• Ability to interpret customer correspondence accurately and demonstrate organization, attention to detail, time management, multitasking, and prioritization skills.
• Ability to cope with stressful situations and interactions with the public.
• Positive work ethic and outstanding business ethics.
• Prompt and regular attendance.
• Valid Texas driver's license and driving record that meets ChildCareGroup's automobile insurance carrier requirements.
• Liability insurance coverage and reliable personal transportation.
• Ability to travel locally or out of town as required.
• Successful completion of all compliance background check requirements for federal funding throughout employment.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Child development experience is a plus.

Responsibilities

• Determine eligibility, maintain and complete eligibility records for case files, and screen for and assess family needs.
• Calculate household income and the parent’s share of cost, and process appropriate enrollment forms.
• Follow state and local policies and determine eligibility accurately using confidential documentation; discontinue services when necessary.
• Process eligibility decisions, case changes, drops, and transfers accurately within funding-source timeframes.
• Manage a high volume of case files and daily data entry; accurately enter information into TWIST and internal systems within required timeframes.
• Complete objective, fact-based case documentation that may be reviewed by database users and professionals, including monitors, TWC and Workforce Solutions staff, fraud investigators, attorneys, and service providers.
• Build rapport and credibility with customers and providers through professional, respectful customer service.
• Contact customers to gather information, explain outcomes, and communicate customer rights and responsibilities.
• Interpret and communicate state and local policies and procedures in an understandable manner.
• Educate new program customers and offer alternatives or solutions for related issues when customers are not eligible.
• Produce content and copy, and accurately edit documents.
• Provide backup support to team members and perform other duties as assigned.
• Travel locally or out of town as required.

Benefits

• Paid parental leave.
• Twelve paid company holidays.
• 401(k) with company match.
• Paid time off.
• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance and basic life insurance at no cost.
• Telemedicine at no cost.
• Mileage reimbursement when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED