Eligibility Specialist 2 (Bilingual Spanish Required)

Savista•Camden, NJ

20d•Onsite

About The Position

The Eligibility Specialist II advocates for uninsured and underinsured patients, helping them access financial assistance for medical care. The role conducts detailed eligibility assessments and guides patients through applications for government and charity-funded programs while ensuring compliance with healthcare regulations. Depending on client needs, the specialist may support multiple hospital locations, cover vacancies, or provide other operational support. The position is full-time, hourly, and onsite at Cooper University Hospital in Camden, New Jersey. The schedule is 40 hours per week, with flexibility required for shifts available Monday through Friday between 8:00 a.m. and 4:30 p.m. The role may also involve in-home patient visits and travel within the assigned service area.

Requirements

High school diploma or GED.
Proficiency in English and Spanish.
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
Flexibility to support multiple hospital locations and conduct in-home patient visits within the assigned market area based on operational needs.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges using program knowledge to benefit patients.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Ability to work independently at locations where potentially only one Eligibility Specialist is assigned.
Genuine care for patients’ needs and concerns, with the ability to build trust and rapport.
Ability to work effectively with colleagues, hospital staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation and a valid driver’s license, with ability to travel within the assigned service area.

Nice To Haves

Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Experience with multiple EHR systems, such as Epic, Cerner, or Meditech.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Conduct advanced in-person eligibility screenings, including bedside visits, and explain available financial assistance programs compassionately.
Facilitate applications for Medicaid, Medicare, Disability, hospital charity care, and other non-traditional funding programs, ensuring accurate and timely documentation.
Liaise with patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
Follow up on applications to ensure they are complete and processed efficiently.
Assist with technical medical requirements for disability programs, including arranging medical appointments, completing applications, submitting appeals, and following through on application resolution.
Independently manage and prioritize multiple patient cases, deadlines, and pending applications.
Explain financial obligations, funding options, and program details to patients empathetically and professionally.
Maintain accurate and confidential records in accordance with HIPAA and organizational policies.
Meet productivity and quality metrics that support financial counseling objectives.
Use multiple systems and databases to gather, track, and report patient data.
Assist with complex cases, including disability applications, appointments, and appeals, as needed.
Train and support colleagues as needed to facilitate onboarding and service delivery.
Complete special projects as assigned.
Provide support across multiple hospital locations and conduct in-home patient visits within the assigned market area as operational needs require.