Eligibility Specialist 2

Savista•Chula Vista, CA

4d•$22 - $24•Onsite

About The Position

Savista is seeking an Eligibility Specialist 2 to help patients access financial assistance and healthcare coverage. The role involves meeting with patients and families in person, including at bedside, to assess eligibility and guide them through applications for programs such as Medicaid, Medicare, disability, and hospital charity care. The specialist supports patients through required screenings and documentation, explains financial responsibilities and assistance options, and helps resolve eligibility issues in collaboration with hospital staff and government agencies. The position requires managing a high caseload, following up on pending applications, meeting deadlines and productivity and quality expectations, and maintaining accurate, confidential records in compliance with HIPAA and organizational policies. The specialist uses multiple systems to document, track, and report patient information, may provide limited staffing coverage at nearby hospitals, and completes special projects as assigned. Occasional local travel may be required. The primary work location is North Vista Hospital in North Las Vegas, Nevada. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility required to meet business needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role.
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to navigate multiple software systems, applications, and platforms simultaneously.
Ability to explain complex information clearly and empathetically.
Ability to work in a fast-paced environment with changing priorities.
Ability to establish rapport with patients through empathetic communication and a genuine concern for their needs.
Dependable, solution-oriented approach and ability to collaborate effectively with patients, hospital partners, internal teams, and colleagues.
Reliable transportation and a valid driver’s license.
Ability to travel locally occasionally based on operational needs.

Nice To Haves

Proficiency in English and Spanish.
Experience in financial counseling, healthcare, social services, or similar environments.

Responsibilities

Meet with patients in person at bedside to assess eligibility for financial assistance programs and serve as a patient advocate.
Contact patients by phone to encourage cooperation and support completion of required screenings and documentation.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely submission of documentation.
Build relationships and act as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload by prioritizing tasks, following up on pending applications, meeting deadlines, and adhering to productivity and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match and company HSA contributions.
Access to certified financial planners.
17 days of paid time off for full-time colleagues, with increases based on tenure.
9 paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription and access to a Colleague Assistance Program offering licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.