Eligibility Specialist 2

Savista•Scottsdale, AZ

4d•$21 - $24•Onsite

About The Position

The Eligibility Specialist II advocates for uninsured and underinsured patients by assessing eligibility for financial assistance and guiding them through applications for government- and charity-funded healthcare programs. The specialist may provide floating support across hospital locations, cover vacancies, or assist wherever business needs require. The position is onsite at Honor Health, Shea Medical Center in Scottsdale, Arizona, and may also require travel to other hospital locations and in-home patient visits within the assigned service area. It is a full-time, hourly position scheduled for 40 hours per week, with flexibility required for shifts between Monday and Saturday, 8:00 a.m. and 7:00 p.m. The role requires compassionate patient communication, accurate documentation, independent case management, and compliance with HIPAA and organizational policies. The specialist uses multiple systems and databases to manage patient information, meets productivity and quality metrics, and may help train colleagues and complete special projects. The listed pay range is $21.00–$24.00 per hour; compensation within the range varies based on factors including location, experience, certifications, and skills.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
Flexibility to support multiple hospital locations and conduct in-home patient visits within the assigned market area, based on operational needs.
Strong organizational skills and the ability to manage multiple priorities accurately and with attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges by applying knowledge of available programs.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Ability to work independently at locations where potentially only one Eligibility Specialist is assigned.
Demonstrated care for patients’ needs and concerns and ability to build trust and rapport.
Ability to work effectively with colleagues, hospital staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within the assigned service area.

Nice To Haves

Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Experience with multiple EHR systems, such as Epic, Cerner, or Meditech.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Conduct advanced in-person eligibility screenings, including bedside visits, and guide patients on available financial assistance programs.
Facilitate applications for Medicaid, Medicare, disability programs, hospital charity care, and other funding programs; ensure accurate documentation is submitted on time.
Act as a liaison among patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
Follow up on applications to ensure they are complete and processed efficiently.
Assist with technical medical requirements for disability programs, including arranging medical appointments, completing applications, submitting appeals, and following applications through resolution.
Independently manage and prioritize multiple patient cases, deadlines, and pending applications.
Explain financial obligations, funding options, and program details to patients clearly, empathetically, and professionally.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Meet productivity and quality metrics in support of financial counseling objectives.
Use multiple systems and databases to gather, track, and report patient data.
Assist with complex cases, including disability applications, appointments, and appeals.
Help train and support colleagues as needed.
Complete special projects as assigned.