Eligibility Specialist

Anoka County • Blaine, MN

1d • $57,262 - $77,293 • Hybrid

About The Position

The Anoka County Economic Assistance Department provides effective services that uphold dignity and promote self-sufficiency. Eligibility Specialists determine eligibility for public assistance programs, manage caseloads, and provide case management services to help individuals and families achieve stability and independence. Working under general supervision, they assess client needs, verify complex documentation, and make accurate and timely benefit determinations in compliance with federal and state regulations. They independently resolve moderately complex cases and refer more advanced issues to senior staff as needed.

Eligibility Specialists support clients navigating difficult circumstances by collaborating with county departments and external agencies, maintaining detailed records, and connecting clients with community resources. The role calls for composure under pressure, efficient information processing, and compassionate service in a fast-paced, high-volume, customer-focused environment.

This is a full-time, non-exempt, hybrid position based at the Blaine Human Service Center in Blaine, Minnesota. Employees may be required to work onsite an average of two times per month, or more as needed. Expected hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexible scheduling may be available. Occasional travel to other county work sites may be needed.

Requirements

• High school diploma and at least two years of job-related experience; an equivalent combination of education and experience may be substituted on a year-for-year basis.
• Ability to communicate effectively with clients, explain complex rules and programs by phone or in person, correspond proactively, and conduct interviews.
• Ability to interpret federal laws, state statutes, and regulations relating to public assistance programs.
• Ability to interpret financial documents such as tax documents, insurance policies, trusts, and retirement accounts.
• Ability to organize work, set priorities, make sound decisions, and work independently under stress while maintaining clear, concise, and accurate records and reports.
• Ability to interpret and follow complex oral and written procedures.
• Ability to enter data accurately and navigate computerized data and case management systems.
• Ability to use good judgment, compassion, and tact when dealing with clients.
• Ability to perform mathematical computations accurately and quickly.

Nice To Haves

• Current employment as an eligibility specialist within the State of Minnesota, or prior employment as one within the last 12 months.
• Three or more years of full-time experience (2,080 annual hours) administering public assistance programs in Minnesota.
• Three or more years of full-time experience (2,080 annual hours) determining eligibility for SNAP, Medical Assistance through MAXIS, or Medical Assistance through METS.
• Bachelor’s degree or higher in Behavioral Science, Human Services, Education, or a related field.

Responsibilities

• Manage a caseload of public assistance programs in accordance with federal and state regulations.
• Meet with clients to assess needs, verify information, and determine benefits and eligibility.
• Interview clients and process required paperwork in accordance with program rules and regulations.
• Determine initial and continuing eligibility for applicants across public assistance programs.
• Interpret complex information in records and documents to determine eligibility.
• Collaborate with other county departments and external agencies.
• Advocate for clients, coordinate services, and connect clients to appropriate resources.
• Provide customer service by phone and in person.
• Work with clients in crisis and high-stress situations to help meet basic needs.
• Maintain detailed and accurate records, meet monthly deadlines, and accurately use software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Benefits

• 24 days of paid flexible time off.
• Up to 12.5 paid holidays in the first year.
• Comprehensive insurance, including medical, dental, vision, and flexible benefits.
• Medical and dental clinic exclusive to employees at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED