Eligibility Specialist 2 (Bilingual Spanish Required)

Savista•Camden, NJ

19d•Onsite

About The Position

The Eligibility Specialist II helps uninsured and underinsured patients access financial assistance for medical care. The role assesses patient eligibility, guides patients through applications for government and charity-funded programs, and supports compliance with healthcare regulations. Depending on client needs, the specialist may work across multiple hospital locations to cover vacancies or support operational needs. The position is full-time, hourly, and onsite at Cooper University Hospital in Camden, New Jersey. It requires flexibility to work within the Monday–Friday shift window of 8:00 a.m. to 4:30 p.m., provide support at other locations and in-home visits within the assigned market area, and travel as operational needs require.

Requirements

High school diploma or GED.
Proficiency in English and Spanish.
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
Flexibility to support multiple hospital locations and conduct in-home patient visits within the assigned market area as operational needs require.
Strong organizational skills, including the ability to manage competing priorities while maintaining accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges and use program knowledge to benefit patients.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Ability to work independently in locations where only one Eligibility Specialist may be assigned.
Demonstrated empathy and ability to build trust and rapport with patients.
Ability to work effectively with colleagues, hospital staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation and a valid driver’s license; ability to travel within the assigned service area.

Nice To Haves

Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Experience with multiple EHR systems, such as Epic, Cerner, or Meditech.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Conduct advanced in-person eligibility screenings, including bedside visits, and explain available financial assistance programs compassionately.
Guide patients through applications for Medicaid, Medicare, disability, hospital charity care, and other funding programs; ensure documentation is accurate and submitted on time.
Coordinate with patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
Follow up on applications to ensure they are complete and processed efficiently.
Assist with technical medical requirements for disability programs, including arranging medical appointments, completing applications, submitting appeals, and tracking outcomes.
Independently manage multiple patient cases, prioritize tasks, and follow up on pending applications to meet deadlines.
Explain financial obligations, funding options, and program details clearly and professionally.
Maintain accurate and confidential records in accordance with HIPAA and organizational policies.
Meet productivity and quality metrics and contribute to financial counseling objectives.
Use multiple systems and databases to gather, track, and report patient data.
Assist with complex cases, including disability applications, appointments, and appeals, as needed.
Support and train colleagues as needed to facilitate onboarding and service delivery.
Complete special projects as assigned.