Eligibility Specialist 2 (Bilingual Spanish Required)

Savista•Stratford, NJ

4d•$20 - $21•Onsite

About The Position

The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating healthcare systems to support patients in receiving the care they need. If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

Requirements

High school diploma or GED
Proficiency in English and Spanish
At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
Must be able to obtain license to become a Public Notary, within 3 months of hire date.
Must be comfortable completing in-home patient visits within assigned market area.
Demonstrated ability to work independently.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
Ensure all documentation is accurate, complete, and submitted on time.
Reliable transportation and ability to travel within assigned service area.

Responsibilities

Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital Charity Care, ensuring timely submission of accurate documentation.
Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
Efficiently use multiple systems and databases to gather, track, and report on patient data.
Assist with vacancy coverage, as needed.
Complete special projects, as assigned.

Benefits

medical
dental
vision
HSA and FSA accounts
short-term and long-term disability insurance
accident insurance
hospital indemnity insurance
critical illness insurance
life insurance
supplemental insurance
spouse and dependent life insurance
pet insurance
legal insurance
401(k) with company match
company HSA contributions
access to certified financial planners
17 days PTO for full-time colleagues with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through our Heart & Soul program
premium LinkedIn Learning access
SOAR development program
free Calm Premium subscription for meditation, stress relief, and sleep support
access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
Perk Spot
discounted cell‑phone plans through Previ
home/auto insurance discounts